Customer Service Project

NATALY ARNOLD

**** ******* ****

Ellicott City, MD 21042

443-***-**** (cell) *******@*****.***

SUMMARY

. Almost 6 years of experience in automated and manual testing of Web

and Client Server Applications.

. Extensive and experience in Creation and Maintenance of Test

Strategies and Test Planning.

. Experience in both Manual and Automation Testing of applications.

Improving software through superior planning, design, focused on test

execution, automations and measurement

. Experience in user requirement analysis, writing test plans, execution

of test cases

to verify application functionality against business requirements,

manually and

by using Mercury Testing Tools (QTP, Load Runner, Quality Center,

Test

Director) and Rational Tools (Requisite Pro, Test Manager, Clear

Quest).

. Extensive hands on experience in UAT, Data Testing and Performance

Testing

. Experienced in Design and Execution of Test criteria, Scenarios, and

Scripts from requirements.

. Experience in Black Box testing with a complete Quality Assurance

cycle-from testing, defect logging, and verification of fixed bugs

. Extensive working experience in UAT, Functionality Testing, Regression

Testing, Integration Testing, Stress Testing and Load Testing

. Involved in Customer Service Testing in many applications

. Excellent understanding of the Software Development Life Cycle (SDLC)

and various testing methodologies

. Experienced in testing of ERP and custom applications

. Working knowledge in variety of technical skills, including different

programming languages, testing technique, database management system

and Operating

. Proven ability in forming test strategies

. Excellent communication, presentation and interpersonal skills

AREA OF EXPERTIES

. QA Testing tools - Load Runner 8.x/9.x, Win Runner, Quick Test

Professional, Performance center 9.1, Quality Center Connection,

Test Director, Mercury, Rational, VersionOne.

. Defect Tracking System - TestDirector, Quality Center

. Operating Systems - Windows NT/2000, Windows XP, Windows 95/98,

UNIX, DOS, HP-UX, IBM I, Mainframe

. Languages - SQL, Visual Basic, MS Access, RPG Free, RPGLE, COBOL

. Databases - DB2, MS Access, Oracle, SQL Server

. Microsoft tools: MS-WORD, MS-VISIO, MS-PROJECT, MS-EXCEL

. ERP: SAP, PRISM

. Technologies - Application Servers, Web Servers, Relational

Database Management Systems, Data Warehousing, Informatics,

Cognos, Datastage and Business Objects, Telecommunications

PROFESIONAL EXPIRIENCE

September 2009 to Present

Paragon Consulting Services Inc., York PA as QA Analyst/Tester

Paragon Consulting Services a consulting company that offers a full

range of services including Project Management, Software Design, and

Web Applications.

Responsibilities:

. Performed both Manual and Automation testing on the application.

. Responsible in preparing test plans and Test Cases based on the

function specifications.

. Involved in the review of requirements with business analysts

and technical specialists.

. Ensuring that comprehensive testing is completed for all aspects

of the application

. Planned, coordinated and monitored project levels of performance

and activities to ensure project completion on time.

. Performed Integration, Functional, Regression, Positive,

Negative and Scenario based testing.

. Uploaded and Scheduled QTP Tests through QC.

. Checked for the Database Integrity using the SQL Queries.

Involved in writing scripts in QTP for automating manual test

steps

. Involvement in user training and user acceptance testing.

May 2005 to September 2009

Coldwell Cosmetics, Linthicum Heights, MD as Programmer/Analyst

Goldwell Cosmetics(USA) is a large distribution and direct sales for

Goldwell, KMS brands.

Responsibilities:

. Sole person responsible for the performance of AS/400

. Duties included applying PTF's, installing V5R1, user support &

production support, software enhancements and troubleshooting

for a Marcam/Lawson & PRISM environment.

. Programs were created in RPG-III, subsequent enhancements were

created using RPG-IV and RPG /free

. Manual Testing of New applications

. Creating user application using MS Access.

. Working on data conversion to SAP system.

June 2000 to May 2005

McCormick, Hunt Valley, MD as Programmer/Analyst

McCormick is one of the biggest spice companies in USA.

Responsibilities:

. Maintenance and implementation of business applications of the

McCormick Co, Inc. using SYNON, RPG/400, RPG/ILE, SQL, CL,

QMQRY, QUERY and system utilities on the IBM AS/400

. Worked on Production Support team as a team member for the PRISM

system.

. Participated in applying of new PTFs to the system, setting up,

and tailoring files for business needs, creating and

implementing user enhancement requests, application testing.

. Participated in the user training on the AS/400 and PC

platforms. File transfer from AS/400 to PC (Rumba & FTP).

September 1998 to June 2000

Fila USA, Hunt Valley, MD as Programmer/Analyst

Fila USA is one of the largest sportswear Company

Responsibilities:

. Maintained and monitored IBM AS/400 using RPG/ILE, RPG/400, CL,

SYNON, QMQRY and QUERY software

. Instrumental in file transfers between AS/400 and PC platforms.

Also played a vital role in the training of employees on new

platforms.

EDUCATION

ACCT Inc, Baltimore, MD.

Certificate in Computed Programming (Oracle Database Design, SQL,

PL/SQL, Oracle Developer, WEB Development using HTML and JavaScript,

Java Programming, Visual Basic)

Vytag Advantage, Philadelphia PA

Certificate in Computer Programming (RPG, CL, DB, System Utilities),

1991

Moscow Institute of Technology, Moscow Russia

B.S. in Computer Science, 1990

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