Customer Service Technician

V ishnu Babu Computer

T echnician

*** ******** ***** ****: 416-***-****

Toronto, ON., M1B 1H5 e-mail:

v ************@*****.***

CAREER OBJECTIVE

Looking for a position as a Computer Technician where my technical Knowledge, customer service

experience and communication abilities will be useful in resolving problems, handling multiple

jobs and provide a good quality of customer service.

SUMMARY OF EXPERIENCE

• Completed Computer Systems & Networking Technician course from Centennial College

• 9 months hands on experience in Computer Networking environment.

• Experience in maintaining and troubleshooting LAN, WAN, Internet and computer

workstations

• Knowledge of OSI layer, Operating System, Security administration port security on switch

and IP security

• Good knowledge in managing and troubleshooting Servers.

• Excellent skills in managing windows client-server environment through virtualization.

• Experience in configuring and troubleshooting of computer network equipment like routers,

switches and PC.

• Experience in configuring network devices with routing protocols and ensure proper

functioning of the network.

• Good skills in installing and repairing computer hardware and network devices

• Experience in installation of different operating systems and software.

• Gained skills like working in teams and time management during academic projects.

• Exceptional communication skills, decision making and critical thinking

• Good planning and team player, flexible and quick learner

TECHNICAL SKILLS SUMMARY

Networking - TCP/IP, OSPF, EIGRP RIP. Design and

Implement small networks

Programming - UNIX (Basics)

Operating Systems - Windows 7, 8, XP, Linux

Applications - Microsoft office, MS Access.

Other - Windows servers like Exchange, Web servers,

SBS

EDUCATION & PROFESSIONAL DEVELOPMENT

Computer systems technician (Networking) Centennial College

Technician Diploma Toronto, Ontario, Canada (2013-2015)

Graduated on: April 2015

Relevant Courses Include: Network

Technologies, Network Security, Wireless

Area Networks, Troubleshooting, Network

Management, Installing and maintaining

hardware and software.

Relevant Projects Include: Technician

Project (Client / Server Domain)

RELATED WORK EXPERIENCE

Junior Technician (Part-Time)

R and D Computers, Toronto, Canada 2014(August) - Present

Installation of new systems, hardware and/or software and takes inventory of such assets

Configuring network devices like Router and Switch as per customer requirements

Training the new staff in using the system

Face to face customer support to clients

TECHNICAL PROJECTS

Technician Project (Server/client environment)

• Building Domain Controller Active Directory on Windows Server 2008 R2

• Adding users to the domain and providing them different permissions and facilities

• Install Apache Web Server, FTP Server, DNS Server

• Inter VLAN routing, OSPFv2, OSPFv3, NAT, EIGRP, build firewall for the network

REFERENCES

Available upon request

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