Customer Service Sales

CHANTAL PAQUETTE

**** ****** ** *******, ******* K0A 1E0

home telephone 613-***-****

*.********@****.***

QUALIFICATIONS

-Fluently bilingual in the languages of French and English both of them are in intermediate level, written and oral format

-Enjoy learning new skills, taking on new tasks quickly

-Energetic self-starter, able to work independently and as part of a dynamic team

-Well adapted to a multitasking environment

-Enjoy meeting people, customer oriented

-Computer skills: WordPerfect, Access, Excel, Windows, Open Office, Ross, PMP Programming Basic and Advanced/Certified, Quick Book and Simply Accounting

Security Clearance Enhanced and Secret for the government

PROFESSIONAL EXPERIENCE

Administration / Clerical support

-Respond to the telephone and ensuring the proper information is given to the clients

-Enter purchase orders and ensuring proper calculations,employees payroll and bill payment for the establishment

-Key in data entry for clients' rebates with a follow up rebate letter

-File invoices and credit notes, knowledge of photocopy machine and fax machine

-Process receivers needs by Internet or over the telephone

-Provide help with special project with transponders

Customer Service

-Prepare for dispatch

-Service the clients' needs in person and answering telephone inquiries

-Sort and distribute mail in the lockbox and inputting the parcels

Self-employed / Home Daycare-Retail

-Ensure children safety at all time,prepare activities on a daily basis and organize field trips,prepare nutritious meals,issue receipts and negociate

contracts for clients

EMPLOYMENT HISTORY-

Ziptrack-Coventry Connections-Ottawa ON-permanent full time-CSR-Dispatcher-from Nov 2012-present

Propane Expert-Vars,ON-seasonal-CSR and Sales Support- from April 2011 to Aug 2011

OnPath Business Solutions-Ottawa,ON-contract for American Express-from Sept 2010 to March 2011

Vesta Marble and Granite-Ottawa,ON-contract-receptionist and sales from July to Aug 2011

Beacon Roofing Supply-Ottawa,ON-contract position with Excel HR-clerk-April 2010 to July 2010

Centre Medicale de Rockland-Rockland,ON-holiday position-Doctor Assistant-Nov 09- April 2010

La Maison de la famille d'Embrun -Embrun,ON-contract position-Educator from Aug 2009-Nov 2009

Prescott Russell Project Management -l'Orignal,ON-contract position-receptionist-accountant from July 2009- Aug 2009

Modugno Hortibec-contract position-St-Isidore,ON-Office Assistant -May 2009- June 2009

Garderie des Petits Coeurs-Embrun,ON-contract position-Program Assistant -Jan 2009-April 2009

Ottawa Chiropratic Health Clinic-Ottawa,ON-maternity leave-receptionist-accountant from June 2008-December 2008

NSERC-Ottawa,ON-contract 1 week-Junior data entry -May 2008 and CHMC-Ottawa,ON-Contract-1 week-Junior data entry in Excel format-May 2008

Dare Hr-Logistics Transport-Ottawa,ON-contract position 2 weeks-Organization for a Conference-Apr 2008- May 2008

Dustbane Products Limited-Ottawa,ON-Contract Position-clerk from Mar 2008-Apr 2008

Election Canada-Service Canada-Ottawa,ON-Contract Position- Dec 2007 - Jan 2008

Telecentre Services-Ottawa,ON-Service Canada-Information officer-Nov 2007

IBM Canada-Ottawa,ON-Admail and Receivers Services - Contract -Apr 2007-Oct 2007

Canada Post / Pharma Plus Postal Outlet-North Gower, Manotick and Richmond ON -Oct 2006 - Apr 2007

Home daycare provider, North Gower ON 1990 -2004

Licensed Agencies:

Metcalfe Home Daycare 2001

Service Grandir Ensemble-Maisonnee 2000 - 2001

Child Care Provider Network 2002 - 2004

EDUCATION & PROFESSIONAL DEVELOPMENT

Cambrian College of Applied Arts and Technology - Sudbury, Ontario

Courses-Techniques Education Specialisee -1990-1993

Ecole Secondaire Rayside, Azilda ON -Graduated in June 1989

COMMUNITY INVOLVEMENT

I have been involved with the Girl Guides of Canada as a Spark and Brownie leader from September 2003 to June 2005.

I enjoy playing tennis, aqua aerobics, skiing and skating. My hobbies are crafts and gardening, cooking. I also enjoy travelling and reading.

I have acheived sales Tupperware, Avon, Mary Kay and Cutco knives. I have contributed by volunteering at Potvin Costruction,Rockland ON- fall 2011 until present

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