Customer Service Sales Representative

Joshuah A. McGill

**** *********** **** 317-***-****

Indianapolis,

IN 46221

****.******@****.***

CAREER OBJECTIVE

Microsoft Certified Professional with a strong mechanical, technical and customer service background,

seeking challenging position in Information Technology where continued professional growth and

advancement will be achieved.

EDUCATION/CERTIFICATIONS

ComputerTraining.com – Microsoft Network Technology Program Indianapolis, IN

Graduation October

2009

Coursework includes: Microsoft Windows Vista, Configuration 70 620, Managing and Maintaining a

Microsoft Windows Server 2003 Environment 70 290, Implementing, Managing, and Maintaining a

Microsoft Windows Server 2003 Network Infrastructure 70 291, Microsoft Internet Security and

Acceleration Server 2004 70 350

MCTS Microsoft Certified Technology Specialist

MCP Microsoft Certified Professional

Planning to Obtain MCSA and MCSE Certifications

Completed extensive coursework in Computer Graphics/Graphic Arts in High School

TECHNICAL SKILLS

Hardware/Software:

Hubs, Switches, Routers, RAID, Servers, Laser Printers, Inkjet Printers

Remote Printers, Cabling, RG Standard Punch downs, DAB, Loop Detectors

IRIS, Altiris, Ghostcast, Ghost, Acronis, Juniper Firewalls, Squirrel, Eclipse, IBM SurePOS,

4610 Printers, TM U200B, TM U200, TM T88, Citizen, I/O Units, Epic, Expert, Radiant,

NCR 7402, NCR 7403, M50, M52, Dell Optiplex, Logic Controls, Bump Pads, Java, Photoshop,

Microsoft Office, Bomgar, Microsoft Lync.

Operating Systems:

Microsoft Windows 8

Microsoft Windows 7

Microsoft Windows Vista

Microsoft Windows 2003 Server

Windows XP Pro/POS Ready

Mac OS X

Ubuntu Linux

Skills:

Cable and termination of entire networks as well as POS setup and imaging, setup of external firewalls,

routers/switches, WIFI, and Installation of Drive Thru loops and detectors/DAB. Windows Vista client

installation, configuration and maintenance; Windows Server 2003 installation, configuration, monitoring,

change management, hardening, fault tolerance, disaster recovery and remote management; Active

Directory; Group Policy; DNS; DHCP; VPN, routing, RRAS and remote access protocols; network design,

configuration and troubleshooting; TCP/IP subnetting and troubleshooting; firewall and proxy server

configuration; emphasis on adherence to Microsoft standards and maintaining network documentation. Epic

EMR and supporting systems. Also an Honorary Kentucky Colonel.

Joshuah A. McGill

3980 Mooresville Road 317-***-****

Indianapolis, IN 46221

****.******@****.***

EXPERIENCE

Hardware and Software Diagnostics

Network troubleshooting/ Remote support

Above Par Verbal and Written Communication

Troubleshooting of electronic/mechanical equipment

Strong Customer Service Skills

EPIC EMR, Kronos, Centricity, MIDAS.

Servicenow Ticketing System

Extensive knowledge of Photoshop, Office, Illustrator and Bryce 3D

Demonstrate ability to work in fast paced environment

Effectively complete tasks under strict deadlines

Exhibit proven ability to take on added responsibilities in absence of management

Experience with a variety of technology brands such as HP, Compaq, IBM, Squirrel

SurePOS imaging, troubleshooting and maintenance

Mechanical Skills and Craftsmanship

EMPLOYMENT HISTORY

Community Hospital

Indianapolis, IN Indianapolis, IN

August 2012 to April 2013

Tier 1 Service Desk Analyst

• Provide over the phone IT and Epic software support in a fast-paced healthcare environment.

• Average 30-50 calls daily while proactively keeping calls under 6 minutes.

• Utilize ticketing software in order to log, track, and resolve technical issues.

• Balance answering questions through phone calls, chat, and group work.

Spartan Computer Services

Greer, SC Indianapolis, IN

November 2009 to April 2011

Field Technician

• Provide technical support for POS systems, servers and order management systems at restaurants.

• Call volume and location vary daily but coverage was roughly half of the state.

• Utilize ticketing software in order to log job details and track parts ordering.

Crown Liquor Indianapolis, IN

September 2008 to April 2009

Sales Representative

• Customer service and sales.

• Wide range of wine and beer knowledge.

Royal Pin Leisure Centers Indianapolis, IN

December 2000 to November 2007

Mechanic

• Maintain mechanical pinsetters and address customer related malfunctions.

• Dressing and maintaining synthetic and natural lanes.

• Installation of computer scoring equipment

Saturn Technologies Indianapolis, IN

September 1997 to September 2000

Owner/Lead Artist

• Graphic design and layout of multiple media.

• Build websites and design to customer expectations.

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