Customer Service Management
Resume:
Dawn M. Lowe
*** *. ****** ***** *****, Oklahoma 74106
Phone: 918-***-**** E-Mail: ************@*****.***
Objective
To obtain a position that will allow me to contribute to the development of an organization with my extensive
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community engagement and office management experience and build a career with an opportunity for professional
growth.
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Experience
Senior Volunteer Coordinator January 2013-Present
Reading Partners-Tulsa
Recruitment and timely initial contact of new volunteers and facilitated the complete onboarding process
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Monitored and prioritized enrollment process of volunteers and students
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Maintained all current regional partnerships within portfolio, following Salesforce Partnership Protocol
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Maintained constant communication with Program Managers and Site Coordinators to discuss
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regional/school-based challenges and priorities
Worked collaboratively with Program Department to steward existing partnerships, and initiate new
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partnerships based on tutor/school recommendations and referrals
Made initial contact of new community organizations to introduce the Reading Partners program to establish
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a partnership resulting in additional volunteers
Facilitated onsite group orientations/trainings
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Scheduled ongoing tabling events and presentations to promote support of literacy and the Reading
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Partners program within Tulsa Public Schools
Regional Site Coordinator August 2012 to January 2013
Reading Partners-Tulsa
Served closely with Program Managers to identify regional priorities & action plans
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Maintained a connection to each school within my portfolio to understand and support the unique needs
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and relationships of every center
Transitioned into the role of Site Coordinator, depending on regional and programmatic needs
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Supported volunteers at multiple school sites and fostered relationships with school staff and administration
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Program Manager August 2011 to April 2012
Girl Scouts of Eastern Oklahoma
Planned the delivery of the overall program and its activities in accordance with the mission and the goals of
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the organization
Developed new initiatives to support the strategic direction of the organization
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Developed and implemented long-term goals and objectives to achieve the successful outcome of the
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programs
Develop an annual budget and operating plan to support the programs
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Develop a program evaluation framework to assess the strengths of the program and to identify areas for
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improvement
Education
BBA-Langston University
Business Management, July-1992
AS-Eastern Oklahoma State College
Business Administration, December-1990
Skills
Proficient in Microsoft Office Suite
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Proficient in SalesForce (customer relationship management software)
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Experience in Qualtrics (online survey software)
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Proven ability to manage tasks and schedules independently
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Experience in event planning and project management
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Accomplishments/Affiliations
Member of Delta Sigma Theta, Sorority Inc.
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Board Member; Booker T. Washington High School-Foundation for Excellence
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Chaired; Booker T. Washington annual fundraiser, Gospel, Grits and Gershwin raising over $75,000
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Volunteer Coordinator; assisted with recruitment of over 1,200 volunteers in 2014-15
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