Manager Sales

ANN MORGAN, CRM

760-***-**** (Cell)

**********@*****.***

Objective

To perform asset management accountability while stabilizing the overall fiscal operations through time management, core

values and leadership through cost containment, expenses, zero tolerance evictions, maintaining quality standards, maximizing

profits, adhering to compliance coordination with government agencies, developing staff, accountability, employee motivation and

guest retention while exceeding the guest experience.

Summary of Qualifications

Fifteen years of proven successes as a natural self starting/self motivated/work independently-strong work ethics, multi-tasking

with take charge- can do attitude. Sales Director/Event Coordinator/General Manager with strong skill sets of leadership;

maintaining proactive professional hands-on management at all levels with composure and self confidence; strong oral/written

communications; high level personalized customer service; event planning/execution/exceptional organizational skills; logistics

management planning; food/ beverage/vendor planning; computer/accounting knowledge; focus on operations – detail and

deadline oriented; retail sales management and new business start-ups. Responsible for directing/overseeing all aspects of

operations while achieving budgeted revenue and profit goals. Awarded for going ‘above and beyond.’

History

2010–2014 - On-Site General Manager, 67 Room Boutiqu Hotel and Spa – Rocklin, CA

Opened New Acquisition Boutique Hotel – 67 Suite Rooms with Professional Spa, Salon and Event Center. Achieved

exceptional occupancy through Sales, Marketing and Quality Assurance. Hotel Inspections AAA 3 Diamond rated Hotel

throughout with 4.5 and 5.0 scores with all subsequent inspections and guest reviews on website.

Hands-on management of all hotel and events - departments/operations/sales/marketing/guest breakfast; logistics .menu

planner/food/ beverage/vendor; 8,000 square foot event facility/restaurant. Rose Garden Weddings and Group Sales

Budgets/Profit-Loss Statements, Forecasting, Vendor Contracts/Corporate, Bank Deposits, Employee Development, Credit

Cards, Social Events and Wedding planner; interior designer - event décor and Hotel rooms.

Top ranked Boutique Hotel in excellence of cleanliness and excellent personalized guest services. Recognized by Award for

going ‘above and beyond. Reduced expenses by daily reviews of budgets, revenue, forecasting, employee schedules.

2008–2011 - On-Site General Manager, 116 Rooms - Extended Stay Hotels, San Carlos, CA

Managed newly refreshed hotel featuring 116 guest rooms with kitchenettes and separate guest laundry.

Overseeing all Top Accounts while enhancing annual revenue. Managed Profit and Loss Statement; expenses under budget.

Hands-on management in all operational departments while working one-on-one with back-of-house, employee development,

forecasting, budgeting/revenue management, sales/marketing, vendors, OSHA, and achieving quality assurance ranking of 96%

while accomplishing honors of ‘Hotel of the Month’ with Bonus and within our Region of 17 other properties.

Assisted Regional Director of Operations in completing corporate reports, special projects, War Room Sales and Marketing

while assisting with other Hotel property operations in the absence of the General Manager.

2006–2008 On-Site General Manager, 97 Rooms – Motel 6 - ACCOR Hospitality, Vacaville, CA

Recruited for challenged property of 97 rooms consisting of four buildings. Changed target group from undesirables to business

travelers less than one year. Consistently increasing occupancy from 66% to high 90%. Sold out property four consecutive

nights’s resulting in first time record in history of Hotel. Managed operations, forecasting, budget, revenue, sales, marketing, P&L,

purchasing, inventory control, vendors, OSHA, payroll, night audit, employee development and credit card/bank deposits.

Exceeded goals of ten percent below annual operating budget monthly.

Certified ACCOR trainer for Regional Training Classes including new General/Assistant Managers, MOD and GSR’s.

2001–2005 On-Site Apartment Community Manager, 568 Units - Cal American Corporation, Los Angeles, CA

Awarded Outstanding Employee of the Year 2004

Recruited for new owner start-up property, hands-on community manager, responsible for overseeing/managing all daily

operations of two apartment complexes; one of 248 units and one 320 units. All rental collections and bank deposits were

processed daily. Maintenance turn-over’s completed within 24-hours or less. Compliance with OSHA and all California Tenancy

Laws, mandated Zero Tolerance on eviction and Lease Breaks. Employee Development Program focused on retention,

accountability and motivation. Responsible for planning and preparation of Annual Million Dollar Budgets for both properties

while maximizing revenue through cost control, resident retention, forecasting, quality assurance program, sales/marketing, unit

leasing rotation strategies and aggressively increasing rental rates.

Hospitality Education and Certifications:

Hospitality/Restaurant Management – College of the Desert – Palm Desert, CA

California- Certified Residential Manager (C-CRM) – Continuing Education - Apartment Association Greater Inland Empire,

Rancho Cucamonga, CA

LaSalle College of Interior Design – Denver, CO

Jones Real Estate College - Agent Sales License – Better Homes and Garden, Agency - Denver, CO

Seminars – All Courses - State of California Apartment Law - Kimball, Tirey and St. John – Attorneys at Law

Certification –General Manager - Holiday Inn Express – IHG (InterContinental Hotel Group)

Certified ACCOR Hotels –Tempe, AZ Hospitality Lodging Laws, 4 Week in-Class/on Site Property Training,

Certified ACCOR Hotels –Carrollton, TX - Trainer for Regional Training Classes new General/Asst Managers, MOD, GSR’s.

Software: YARDI, Rent Roll, Night Vision, Opera, FOLS, Auto Clerk, ADP Payroll, MS: Word, Excel, Explorer, Outlook

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