Customer Service Information Technology

ROXY HANNA T. ROQUE

#***** ******* **., *** ********, Mabalacat City, Pampanga

Mobile No.: (+63) 977 - 461 - 0488 / (045) 308 - 0139

Email Address: **************@*****.***

SUMMARY:

Being a useful part of well-reputed organization to enhance my skills

in order to accept the challenges, through my professional experience.

EDUCATIONAL BACKGROUND:

SCHOOLS ATTENDED INCLUSIVE

DATES

Tertiary Bachelor of Science in Information Technology

2009-2013

Holy Angel University

Sto. Rosario Street, Angeles City

Secondary Secondary Education 2005-

2009

Jose C. Feliciano College

Dau North Exit, Mabalacat City

SKILLS:

. Page Layout

. Graphic Design

. Computer Documentation Skills using Microsoft Office

. Computer hardware and software installation/troubleshooting

. Knowledgeable regarding latest gadgets in the market

. Fast typing/encoding skills

. Good oral and written communication in English

. Customer service skills

. Administrative/Clerical Skills

WORK EXPERIENCE:

Sutherland Global Services (On-the-Job Training) (I.T Department)

Berthaphil II Compound, Jose Abad Santos, Clark Freeport Zone

November 2012 - March 2013

Singapore International Airlines Engineering Philippines

Position: Technical Data Officer (Data Encoder)

Department: Fleet Data Management Services

A.Bonifacio Ave., Civil Aviation Complex, Clark Freeport Zone, Pampanga

2023

June 2013 - November 2013

Converge ICT Solutions, Inc. (COMCLARK)

Position: Technical Admin Assistant

Department: Engineering Department

N5664 ComClark Bldg., M.A Roxas Highway, Clark Freeport Zone, Pampanga

June 2014 - September 2014

3MS Outsourcing & Production Inc.

Position: IT Liasion Officer

Office Center 05-1, Berthaphil Clark Center, Jose Abad Santos Avenue, Clark

Freeport Zone

September 2014 - March 2015

SEMINARS/TRAININGS/WORKSHOPS ATTENDED:

. Openfire Seminar Holy Angel University January 12, 2013

. Business Communication Holy Angel University January 8, 2013

. YOUTH CONFERENCE IN IT UP Diliman, Quezon City February 17, 2012

. Game Developing Holy Angel University March 2,2013

PERSONAL/CHARACTER REFERENCES:

Mayor Marino Morales

Mayor in Mabalacat City

Mabalacat City, Pampanga

Mrs. Everly M. Chua

OJT Practicum Coordinator

Holy Angel University

(+63) 915 - 802 - 1340

I hereby certify that the above information is true and correct to the

best of my knowledge and belief.

Roxy Hanna T. Roque

APPLICANT

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