Customer Service Representative

Dagmariz Soto Rivera

Travel Agent/Customer Service

Spring, TX

*********@*****.*** - 787-***-****

Well organized bilingual and detail oriented individual with experience in fast-paced account receivable

environment. Posses extensive customer service background. Consistently given increased responsibility

and able to operate with minimum supervision.

Authorized to work in the US for any employer

WORK EXPERIENCE

Travel Agent/Customer Service

Condado Travel - Ponce, PR - 2005 to 2014

Providing customers with information concerning travel routes, accommodations and fares

• Help clients plan their travel arrangements

• Handle cash and bank deposits

Accounts Receivable/Billing Clerk

HP Hood LLC - Agawam, MA - 2000 to 2004

Accurately apply over one million dollars a day to customer accounts

• Research and reconcile over or underpayments made by customers

• Examine and put together relevant paperwork for audit done by auditing firms for our customers

• Reviewing invoices for accuracy and make corrections if necessary.

• Work closely with sales representatives to allocate promotional monies due to customer, so as maintain

constant customer satisfaction

Customer Service Representative

HP Hood LLC - Agawam, MA - 1997 to 2000

Contact customers for orders in a timely manner to ensure that delivery deadlines are met

• Develop and maintain high quality of service to all customers by handing request and resolving complaints

promptly

• Supply Sales, Marketing and Distribution areas with pertinent data necessary to track customers trends to

provide superior service

• Trained new employees in the AS400 computer system

Customer Service Agents/Supervisor

Copa Airline-LMM Airport - Carolina, PR - 1992 to 1996

Supervised trained and coordinated customer service agents for airline

• Make reservation and processes ticket and boarding passes at the ticket counter

• Assisted VIP'S and large groups to ensure pleasant flight

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