Customer Service Representative/Warehouse manufacturing
Resume:
Joseph J. Brown
*** ***** **** *** **** apt. A
Warrensburg, Mo 64093
My objective is to obtain a full time position within an organization that will allow me to utilize my skills along with my educational knowledge to contribute to my personal growth as well as the growth of the company.
EDUCATION
South Carolina State University Orangeburg, SC 2001-2003
Major: Communications and Marketing
Concentration: Journalism
EXPERIENCE
2015- Stahls Specialty
Foundry operator
● Primarily serviced the automotive industry
● Made casting sizes that were typically less than 5lbs with volumes of 100,000 to over a million per castings.
● Made a variety of casting sizes, weights and volumes providing the customers with diverse flexibility in the customers design and scheduling requirements to meet the needs of todays business environment.
2012-2014 Heartland Waste Management Missouri
Sanitation Engineer
● Made sure every customer utilized the recycling method when disposing their recyclable materials.
● Assist with the operation of the garbage truck in a safe and effective manner in order to minimize the risk of injury, property damage or loss of life.
● Perform daily safety and maintenance checks
● Participated in routine maintenance operations
● The proper disposal of garbage is vial to the health and well-being of residents and the community as a whole . Failure to provide adequate services will jeopardize the health of the community . Failure to deal with residents and the public in a courteous and respectful manner would have lead to complaints raised about municipal services so I maintained a positive energy and great customer service
2008-2011 JW Aluminum
Quality control inspector
● Inspected the quality and gas levels in the aluminum that was produced
● Operated a standing picker in which was used to carefully place each roll of aluminum that weighed around 10-15 thousand pounds to be cooled in the cooling room at a cooler temperature so it could then be marked to be shipped.
● I received my forklift operating certification so I was able to not only use the picker but once I carefully placed each aluminum coil roll to cool I then used the forklift to to take them to be cut and processed to the processing department.
● Made sure that there wasn’t any defects that could cause the product to be recalled.
2008-2009 iQor Marketing Solutions
Customer Service Agent
● Receive inbound calls and make outbound calls on behalf of our brand-name clients.
● Have the ability to answer product questions and servicing accounts while handling a high volume of incoming calls in a fast-paced environment.
● Effectively handle difficult situations calmly.
2006-2008 DialAmerica Marketing Inc.
Customer Service Representative
● Provide efficient solutions to the issues of the customers.
● Contact potential customers on behalf of various organizations.
● From the information gathered from the customer attempt to provide them with a service that was best suited for their personal needs or interests.
2006 Albany International Private Branch
Loom Operator
● Operated battery of looms to weave yarn into cloth.
● Examines looms to determine cause of loom stoppage, such as warp, filling, harness breaks, or mechanical defects.
● Removes defects in cloth by cutting and pulling out filling. Adjusts pattern chain to resume weaving.
2004-2006 Wal-Mart Supercenter
Overnight Stocker
● Receive, store, and issue sales floor merchandise.
● Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers.
● May periodically take physical count of stock or check and mark merchandise.
SKILLS
● Experience with Microsoft Office Package, Sales/Marketing, Problem Solving, Office Management, and Document Organization.
● Positive feedback from satisfied customers over several years
Activities and Interests
● Playing Basketball and recreational sports that involve competitiveness
● Umpiring little league recreational softball for boys/girls ages 10-14
● Reading books and exploring new places
● I’m interested in real estate and brand marketing for my own personal business
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