Customer Service Security
Resume:
Leif Palmer
***********@**********.***
SECRET Security Clearance
PROFESSIONAL SYNOPSIS
• 15 years IT experience with a B.S. degree from Saint Louis University
• CISSP-certified Security Engineer with high customer-service standards and success
• Project Management success and hands on defense-in-depth: proxy filtering, active
directory, ant-virus, full-disk encryption, host hardening, patch management, log
monitoring, two-factor authentication
• Strong understanding of security compliance directives: NIST, Risk Management
Framework, DIACAP, STIGs, IAVMs, vulnerability assessment/remediation
• Strong communication, documentation and organization skills
CORE COMPETENCIES
Operating Systems Windows NT/2000/2003/2008R2 Servers and Sun UNIX
Security Software Active Directory, Symantec, Websense, MS ISA 2000
Firewall, Pointsec Full Disk Encryption, McAfee, Internet
Security Scanner, PKI Desktop
Languages Visual Basic, SQL, HTML, and Java
VOLUNTEER
McLane Middle School (robotics institute); Brandon, FL; Teaching Math and Science to grades 6,
7, 8
PROFESSIONAL HISTORY
Security Engineer
USTRANSCOM-Harris 08/13 – 02/2014
• Met deadline to build four new McAfee servers to include Windows 2008 R2, SQL Server
2008 R2 and McAfee ePO 4.6; patched same and transferred all policies relating to
McAfee before placing on DoD GIG
• Provide Tier 3 support for the following security products: McAfee ePO 4.6 (DCM/DLP
9.2, HIPS 8, VSE 8.8P2, PA 6)
• Monthly patch management for eight Nessus vulnerability scanner servers and four
McAfee servers; monitor status of different security bulletins including STIGs, IAVMs,
CVEs, and Technet; successfully address false-positives accordingly
• Perform continual monitoring of TRANSCOM environment to locate and remediate
unauthorized activity (A/V, DLP, HIPS)
Endpoint Security Engineer
Consultant/Emerson 12/11 – 9/12
• Flawlessly upgraded Enterprise SEPM servers from 11.x to 12.x affecting 100,000 users.
• Provided Tier 3 support to local admins for the following security products, Symantec
Endpoint Protection Manager (SEPM), Websense Proxy, Pointsec Full Disk Encryption
• Setup, tested, administered new business containers and applied consistent enterprise-
level policies utilizing SEPM 11/12
• Improved replication of Symantec Endpoint Protection Manager servers (SEPMs)
throughout worldwide regions, deleted duplicate devices, moves/adds/changes of
devices for proper policies/updates.
• Troubleshot policy builds for all sites in Americas region utilizing Websense Proxy 7.1.
• Perform continual monitoring of the environment in an effort to locate and remediate
unauthorized activity (SEPM servers and Websense proxies)
• Worked with Websense vendor to get sites correctly categorized for global customers and
worked to identify/blacklist malicious web sites upon detection
• Provided 3rd tier support for Full Disk Encryption assisting local administrators to recover
data from encrypted network devices and troubleshoot image-build processes relating to
full-disk encryption.
Computer System Security Specialist
Hewlett Packard 1/11 – 12/11
• Led classroom settings to teach Risk Management Framework and meet ISC2 CAP
certification requirements for all new Security Specialists
• Craftsman level experience in DoD network security compliance regulations.
• Professional experience in analyzing and assessing information security requirements
and solutions using NIST and Risk Management Framework guidelines.
• Possess a working knowledge of NIST/DIACAP and DoD IA controls and the EITDR
system; exposure to eMASS software and expectations
• Monitor status of different security bulletins including STIGS, IAVMs, CVE’s and Technet
• Examined and evaluated system security architecture documentation to verify the
technical configuration of IA/IP capabilities, utilizing security measures and procedures to
protect security perimeter.
• Possess knowledge on applicable reports and products required by DIACAP processes.
• Performed IAAP assessments and staff assistance visits IAW AF Policy and 8570
guidelines.
• Reviewed and assessed IA and security related processes, identified problems, including
recommending/assisting mitigation strategies to managers.
Mentor/System Administrator
TechSkills, LLC 7/08 – 12/10
• Managed and rebuilt AD, DNS, DHCP, and file servers using Windows 2003 components
after Conficker worm infection of entire network.
• Successfully led effort to build SEPM server and rolled out new anti-virus agents to all
devices after clean-up of Conficker worm
• Expediently re-located entire network (router, switches, servers, and computers, printers,
all-in-ones) to new location
• Led TechSkills, LLC St. Louis from last in nation to 2nd in Course Completion and
Program Completion by instituting classroom lectures, new study habits and time
management skill sets.
• Performed/Documented Disaster Recovery duties after Conficker worm and subsequent
rebuild of network devices.
• Monitor status of different security bulletins including Technet, Adobe, Flash and testing
applications; able to identify false-positives accordingly.
• Mentored students in gaining MCSA, MCSE, CCNA, Network+, A+ and Security
certifications.
Network Administrator
Jefferson County Library 6/05 – 9/07
• Succeeded in phone transition to Cisco VoIP setup,troubleshooting and maintenance
• Designed and configured a separate secure wireless network for public use.
• Achieved Superior customer service in the upgrade, maintenance, and administration of
networking components (Active Directory, DNS and DHCP, Cisco VoIP)
• Successfully instituted new policies in use of MS Internet Security and Accelerator 2000
firewall for specific branch devices
• Perform continual monitoring of the environment in an effort to locate and remediate
unauthorized activity (anti-virus, firewall activity, active directory)
• Monitor status of different security bulletins including Technet, Cisco, Adobe, Flash; able
to identify false-positives accordingly
• Upgraded infrastructure components (AD, DNS, DHCP) from Win2k Server to 2003
Server. Supported, maintained, and upgraded Symantec Anti-Virus 7.6 Corporate Edition;
pushed out new agents/updates to clients over 4 sites.
• Managed on-going hardware/software computer support, network and local print
services, all-in-one equipment support; as well as local router and switch troubleshooting.
• Completed documentation of network infrastructure and Cisco VoIP phone system.
Systems Administrator/GS-7, promoted to GS-9
Department of Air Force 8/01 – 8/04
• Successfully worked with the VAT (Vulnerability and Assessment Team) to institute new
security standards after the 9/11 catastrophe for all of AMC.
• Built/supported eEyeRetina servers and scanned networked devices monthly; remediated
devices accordingly in a timely fashion
• Briefed Unit Commanders on state of security and time and resources it would take to
reach full network compliance
• Successfully taught other work group managers on current processes, standards, and
procedures regarding network device scanning/compliance to operate on DoD GIG.
• Monitor status of different security bulletins including STIGS, CVE’s and Technet; able to
identify false-positives accordingly.
• Complied with United States Air Force policy standards (DITSCAP, DIACAP, FISMA) and
maintained required documentation
• Handled closing tickets in a timely manner utilizing Remedy Tracking System.
• Gained project management experience in established first baseline for AMC while
upgrading to new domain structures and workstation hardware, software and firmware
• Experienced in workstation virus and spyware removal.
• Performed support on UNIX workstation/server systems for the USAF weather
department.
Application Programmer
Department Of Revenue 9/99 – 12/00
• Managed front-end programming utilizing Visual Basic, SQL, and Crystal Reports.
• Provided support in data requirements gathering and report writing.
• Utilized safe programming practices (reducing sql injection, cross-site scripting, user input
errors, etc)
EDUCATION
Saint Louis University, St. Louis, MO. BS Management Information Systems, 05/99
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