Customer Service Sales

Ann L. Scott

**** ***** ******, ******* * N *****

Home: 901-***-**** - C ell: 901-***-**** - *********@*********.***

Summary

Insurance professional experienced in personal sales and recruiting, training and management of career and

independent agents. Developed agency sales force for several major insurance companies. Sales were maintained at the

Million Dollar Round Table level. Awards for training and recruiting consistently were in top15 per cent of industry

standards. Developed customer service protocol for marketing lead activities.

Experience

Owner and Consultant

April 1976 to Current

Ann L. Scott and Company - Memphis, Tennessee

Interviewed prospective clients to learn about financial needs and to discuss existing coverage. Processed applications,

payments, corrections, and cancellations. Promoted agency products to customers in person, on the telephone and in

writing.

Instructor

December 1992 to June 1996

Insurance Systems of Tennessee - Nashville, Tennessee

Taught 20-hour course required by the State of Tennessee Department of Commerce and Insurance to receive life and

health insurance license. Averaged 6-8 courses per month in Memphis and Jackson, Tennessee,

Instructor

June 1968 to June 1975

Mississippi Women's University - Columbus, Mississippi

Taught basic and advanced journalism courses. Faculty adviser to campus-wide student newspaper. State-wide adviser

to Mississippi Private School Press Association. Conducted research evaluation of University's academic preparation of

former students as related future journalistic careers.

Director of Public Relations

August 1967 to August 1968

Alabama State College - Montgomery, Alabama

Prepared state-wide press releases and magazine articles of college activities.

Instructor

August 1966 to August 1968

Miami-Dade Junior College - Miami, Florida

Taught basic and advanced journalism courses. Adviser for student newspaper.

Education

Master of Arts in Journalism : Journalism, 1966

University of Missouri - Columbia, Missouri

Bachelor of Arts : English and American History, 1965

University of Missouri - Columbia, Missouri

Bachelor of Journalism : Journalism, 1965

University of Missouri - Columbia, Missouri

References

Jonathan Garrett, Attorney Office: 901-***-****

William Caccamici, Retired Military Home: 901-***-****

Steven Ray, Financial Consultant Home: 901-***-****

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