Customer Service Management

J O C E LY N H . G R E Y

**-** **** ******, # *-O Phone: 718-***-****

Elmhurst, NY 11373 Email: ********@*****.***

H O S P I TA L I T Y S U P P O RT /P E R S O N N E L

A driven and client-focused administrative and service professional credited with combining organizational abilities,

interpersonal skills, and effective communications to achieve objectives and exceed expectations. Strong expertise in managing

staff and schedules and allocating budgets. Skilled in resolving conflicts, maintaining calm under pressure, and an acute

attention to detail. Dedicated leader willing to go above and beyond to deliver optimal results.

AREAS OF EXPERTISE

Customer Service Food & Beverage Management Payroll & Scheduling

Administrative Support Staff Training & Leadership Calendar & Database Management

Microsoft Office Suite Problem Solving Quality Control

FOOD & BEVERAGE EXPERIENCE

Supervised room service cashier/order takers, managing attendance, allocating resources based on capacity,

and covering shifts as needed.

Managed the payroll, scheduling, and daily activities of a staff of 25.

Handled busy phone orders from guests, described menu items, upsold specials, and offered amenities as such

as gift baskets and wine.

Oversaw the accuracy of expedited orders and handling of private parties in guest rooms.

CONCIERGE EXPERIENCE

Coordinated and handled the inbound French market for hotel reservations, sightseeing tours, restaurant

reservations, helicopter rides, and booking theater tickets.

ADMINISTRATIVE EXPERIENCE

Collaborated with multiple departments and agencies for office outsourcing needs and projects.

Oversee handling of numerous accounts and files, as well as database management and entry.

First point of contact for clients and regular interactions providing exceptional service.

Organize office calendar arranging daily appointments with clients and ensuring there are no conflicts.

WORK HISTORY

STANLEY H. WALLENSTEIN, P.C., Legal Secretary, New York, NY

THE HILTON- TIMES SQUARE, Food & Beverage Supervisor, New York, NY

THE ESSEX HOUSE HOTEL, Room Service Order Taker, New York, NY

WINGATE TRAVEL AMERICA, Frequent Individual Travel (FIT) Agent, New York, NY

E DUCATION & TRAINING

Mass Communications/English coursework, Central College of the Philippines, Manila, Philippines

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