Customer Service Manager

Summary of Qualifications

. Extensive experience in the transportation industry (7 Years)

. Route Planning, Trip Planning.

. Operations Management: Customer Service, Employee training & relations,

make weekly Employee Scheduling.

. Bilingual: English and Punjabi (Hindi)

Relevant Knowledge

. Automated Commercial Environment (ACE) Manifest /Border Crossing

. Canadian Hours of Service,

. U.S. FMCSR, Hours of Service (Part 395)

. Commercial Motor Vehicle Inspection

. New Employee Hiring Criteria

. U.S. Drug and Alcohol Training

. FLEETSMART/SMART DRIVER (Nat. Res. Canada) Training

. Carrier Compliance and Safety Audits (CVOR) (U.S.)

. U.S. Compliance Safety Accountability

. Map and Atlas Training

. Driver Manager, Load Planning and Building.

. Profit/Loss, Fiscal Perspectives, Cost Per Mile

. Vehicle Weights and Dimensions

. Highway Traffic Act, Ontario Offenses Act

. Cargo Securement (N.S.C. Standard 10) (N.A.C.S.S.)

. Transportation of Dangerous Goods (Clear Language)

. Fleet Maintenance, Tires, Brakes, Suspension, Diesel Engines

(Preventative Maintenance)

Computer

Freight Logix Border Connect - Ace Manifesting

Load Link PC Miler

Excel Word

Outlook PeopleNet

Visual Basic 6.0 PowerPoint

FrontPage 2000 HTML

Related Skills

. Maintained records of mileage, fuel use, repairs and other expenses.

. Professional Driver; Basic Control, Safe Operating Practices, Vehicle

Maintenance, Advanced Operation Practices.

. Employee Development; training new employees (20-25 staff) using

professional motivational tools; able to develop strong communication

with individual staff member and achieve productivity and product

quality.

. Time Management/Work Schedule; developed time management skills for

staff using company and motivational procedures; monitor productivity

levels of staff and product movement using analyticity formulated

reports.

. Technical, Organizational, Leadership, Customer Service,

Administrative.

Education

Automotive Training Centres, Etobicoke, ON 2015

Transportation Operations Dispatch Diploma

Reimer Express Driver Training, Winnipeg, MB 2006

Professional Driver Certificate

Herzing Career College, Winnipeg, MB 2002

Information Systems Analyst Diploma

Employment

Pavam Logistics, Toronto, Ontario 2008 - Present

Contract Driver

Simon House, Calgary, Alberta 2011 -

2013

Addictions Counselor

Ambrose University College, Calgary, Alberta

Facilities' Manager 2010 - 2011

Faneiul Corporation, Winnipeg, Manitoba 2002-2008

Help Desk Analyst

Southland Corporation, Winnipeg, Manitoba 1992-2002

Retail Store Manager

Certification

Addictions Studies Certificate, Mount Royal University, Calgary, Alberta

- 2010

Forecasting in Supply Chain & Supply Chain Terminology,

APICS,Toronto,Ontario - 2015

ISO 14001 Environmental Management Systems for Supply Chain Professionals,

Toronto, Ontario - 2015

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