Customer Service Technical Support

Amarjit Wijesekera

Amarjit Wijesekera

* **** **** *****, ********, ON. L6S 1S2 647-***-****

*******@*****.***

PROFILE

Professional Technical Support / IT Administrator with over 15 years’ experience. Strengths

include the ability to effectively communicate to both business and IT groups; work well in

independently and in a team setting and have solid Technical Support / IT administrator skills.

INFORMATION TECHNOLOGY SKILLS

Hardware

• Completed A+ certification / MCSC

• Build and deploy Dell, IBM and HP servers on client site

• Network configuration of servers, printers, fax and photocopiers

• Configure desktops, laptop, Hand Held Devices and LAN

• Configuration of Avaya and Nortel telecom communications

• Set up wireless devices, configure VPN and troubleshoot network related issues

Software

• Servers: Windows 2003/ Windows servers 2008 and 2012

• Desktop: XP / Vista /Windows7 and Windows8,

• Create and maintain Active Directory for user database and maintain client mailboxes on

Exchange 2010

• Remotely troubleshoot client issues using Team Viewer and Show My PC software

• Configuration of Blackberry on Enterprise Edition Servers and various tablets

• Create daily / weekly / month-end and year-end backup using Symantec Backup Exec

2010 / 2012

• Maintain all servers with latest McAfee and Symantec antivirus server editions and

Symantec mail security for Microsoft exchange server

PROFESSIONAL EXPERIENCE

IT Administrator

NW Network Solutions Ltd. 7955 Torbram Rd, Brampton, Ontario, (January 2000 - present)

Primarily responsible for managing the networking for a number of clients, including: Remedy’s

RX Drug Store, Lotus Loans and Mortgages, Prasad Plastics Ltd, Canbuilt Manufacturing, and

Stone Marketing and Design Services

• Single point of contact to communicate, manage, and resolve Information Technology

incidents and work order requests

1

Amarjit Wijesekera

• Design and implement customized policies for clients on various Window server

platforms

• Perform system maintenance on biweekly basis on client computers

• Maintaining client server rooms and check all equipment and identify issues

• Responsible for sourcing out and ordering hardware for clients

• Develop reference guides, manuals and customized training material on new applications

and software

• Provide off- hour support and available on an on-call basis

IT Administrator

PC Service, Brampton, Ontario (September 1996 – 1999)

• Build computers and install windows operating system

• Install and configure Microsoft Office, Anti-virus, latest Windows updates

• Troubleshot and fixed laptops

• Worked on different projects to deploy computers and servers on client site

• Provided telephone and onsite tech support to home users and small businesses

EDUCATION

• Certification A+ Technician and MCSC – Fazcom Computer Training Center, 1999

• Completed Training in “Train the Trainer” and Microsoft Project - GP Learning

Technologies, 1996 - 1997

• Completed Windows 3.1, Basic WordPerfect v.6.0a, Lotus 123 v.5 & MS Works

Database - Meadowvale Adult Education Center, Nov.1995-Jan. 1996

• Completed Advanced WordPerfect V.6.0a, Excel V.5 / File Maker Pro and Microsoft

Publisher - Meadowvale Adult Education Center, April 1996 - June1996

• Bachelor of Arts and Bachelor of Education - Punjab University, India, 1983 - 1987

INTEREST & HOBBIES

Learning and keeping up with latest technology.

Volunteer work with community youth group and spiritual organizations. Organize events for

meditation and yoga retreats.

Meditation, Nature walks, Yoga.

Fluent in other languages – Hindi, Punjabi

REFERENCES

Available upon Request

2

Contact this candidate