Customer Service Forklift Operator
Resume:
WAYNE JEROME BRITTINGHAM III
Dedicated, Motivated, Hard Working Professional
**** ******* **** *******, ** 27616
Summary
Previous employers know me as a hard worker who makes sure that the job is not just done, but
done right to company standards. I am a fast learner with strong critical thinking skills. I desire to
progress in a career that I can be an integral part of a company's growth for many years to come.
Regardless of what industry or position, top notch customer service is always a priority of mine. I
work well both as a member of a team, or independently for now going on 9 years throughout
various companies. My goal is to help an employer achieve continued success.
Specialties
Call center technical support rep – Inbound CPU technical support agent troubleshoot Mac
computers and Mac Os X operating system v10.5-current operating system running
Production Lead/Supervisor - Supervised 15 employees assuring daily logistic orders were
fulfilled, maintained inventory control of inbound freight, operated handheld computer to account
for daily deliveries, operated handheld scanner to accept inbound freight
Material Handler/Freight Handler - Work hands on with freight off trailers as well as Power
Industrial Equipment Operation - Experience operating forklift and other industrial equipment
used to load and unload cargo trailers and to stock warehouse inventory (forklift, pallet jack,
walkie-rider, stock picker, & hand jack) and 5 and 10 ton cranes operated by handheld remote
control Gas Powered Industrial Equipment Operation - Experience operating the backhoe
Training - Provide training to co-workers on proper job procedures Customer Service -
Frequently complimented by Supervisors and customers for exceeding expectations Skills
Computer Competent, Project Management, Training, Repair, Forklift license, Mechanical
Troubleshooting, Customer Service, Electric Powered and Gas Powered Industrial Equipment
Operation, Team Lead, Production Lead/Supervisor
Experience
Xerox/ACS – Inbound Technical Support Apple Campaign
August 2014 – Present
Working on the Apple Campaign for Xerox/ACS as an inbound troubleshooting tech in the CPU
dept. averaging each call to approx. 18 minutes while logging the case providing issue resolutions
to scheduling appointment while maintaining 100% customer satisfactory. Also coach new CPU
advisors into bettering their call skills while maintain a professional manner and attitude. Also
worked in IOS dept. during the first initial 2 months of employment as an inbound tech.
Express Personnel Temporary Services - Temp agency
July 2013 - March 2014
Work for Pencco Inc. a wastewater treatment plant as a chemical analyst producing ferric sulfate
hands on with high pressure reactors, chemical testing to get results on product being produced
work with sulfuric acid, minelco ore, tools, reactors, cool down tanks, & many different
assignments throughout the company
Dedicated Management Group - Distribution Warehouse
Freight Handler/Forklift Operator
April 2013- October 2013 August 2008- July 2010
Supervised 15 employees assuring daily logistic orders were fulfilled, maintained inventory
control of inbound freight, operated handheld computer to account for daily deliveries, operated
handheld scanner to accept inbound freight unload trailer and palletize the product according to
breakdown sheet Supervise crews to complete all jobs to company and customer standards
Operated forklift and other power operated industrial equipment Worked on road crew as Team
Leader for new warehouse start-up Ensured the customer (McLane Distribution Warehouse) was
satisfied
Pepsi Bottling Ventures
Forklift operator Order Selector
September 2011- April 2013
Load trucks with propane forklift operate walkie rider pallet jack for production used voice
operated pick directory system for order selecting palletize product staging product maintain
average case count of 250 cases per hour Operated merge line on conveyor line loaded conveyor
belt with product started this position full time from temp to hire with Kelly Services in Winston
Salem NC
Mack Industries Precast Concrete Inc.
Production Lead/Forklift and Crane Operator/Production
July 2010-July 2011
Worked with the NPCA (National Precast Association) producing precast concrete product
meeting state requirements and quality control of finished product Operated 5 and 10 ton cranes
Read blueprints, tape measures, and schedules for the work order for daily production Supervised
small manholes and large diameter manholes department with a crew of 4 employees Trained all
new employees for all positions throughout the warehouse Responsible for the pre and post pour
of the concrete in small and large diameter manholes department Worked on the Safety Committee
for 8 months Enforced the safety policy and safety of all employees responsible for the quality of
the produced product for shipping (drilling holes for steps, inserting steps, patch work for small
and large holes, testing the strength of finished product)
Premier Warehousing - Distribution Warehouse
Freight Handler/Forklift Operator
May 2006-February 2007
Organized and directed team to make sure the shift ran smoothly Unload trailer and palletize the
product according to breakdown sheet Operated forklift and other power operated industrial
equipment Filled out proper paperwork when a driver was at the sign-in window to check load in
Ensured the customer (US Food service Distribution Warehouse) was satisfied
Universal Leaf NA - Distribution Warehouse
Receiving Forklift Operator
September 2005-May 2006 (seasonal)
Ensured supplies were in place so that projects could be completed in a timely fashion Used
weighing device for 2 tons plus operated conveyor belt Operate Gas Powered Forklift Unload
truck started this position full time with Action Staffing Group - Temp Service Forklift
Operator/Trainer April 2004-September 2005
Education
Nash Community College, Adult High School Diploma
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