Customer Service High School

Gwendolyn Cesena

**** * ******* ***, *******, CA 91762 ************@*****.*** 909-***-****

To obtain a position as an active full-time employee. Maintain organization, cleanliness and cohesiveness while performing assigned daily tasks and ensure the safety and confidentiality of all membership information. More so, provide a personable and empathetic attitude when assisting and communicating with all customer questions and concerns.

Experience: Nevada Caregivers

Supervisor: Kathy Kidd

Duration: 1/2014-03/2015

• Assist residents with daily needs and activities

• Assist with prescription refills and doctor appointment scheduling

• Light housekeeping

• Occasional documentation on medical records and health changes

Clark County Department of Family Services- Central Imaging

Supervisor: Jill Kerbs

Duration: 1/2015-3/2015

• Prepare closed and open case files for scanning purposes

• Review, flag, label, document and audit all cases prior to scanning

• Ensure all prepared cases follow standard indexing guidelines and

are in relation to the current case file

• Dispose all files after they have been prepared, scanned and

reviewed in designated locked bins

Emeritus at Spring Valley

Supervisor: Emily

Duration: 6/2013-3/2014

• Assist residents with daily needs and activities

• Light housekeeping

• Occasional documentation on medical records and health changes

Education: College of Southern Nevada, Henderson, NV 2014-Current

Chaffey Community College, Chino, CA September 2011-2013, General Studies

University of Alaska Anchorage, Anchorage, AK Undeclared, Bachelors of Arts

Claremont High School, Claremont, CA September 2008 – June 2010 Diploma

Montclair High School, Montclair, CA September 2007 – June 2008 General Studies

Excellent communication skills, Microsoft Word, Microsoft PowerPoint, Microsoft Excel

and Internet proficient, efficient, reliable, responsible positive attitude and CPR

&First Aid

References:

Jill Kerbs, DFS Central Imaging Office Manager, 702-***-****

Isabel Espinoza, Mia's Foster Care Owner, 909-***-****

Muezette Cruiel, Fontana CA 909-***-****

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