Customer Service Support

Location:

Posted:

May 22, 2015

KAREN G. FLORES

SPRING, TX 77373

************@*****.***

CAREER OBJECTIVE

I AM A BILINGUAL PROFESSIONAL WITH STRONG WRITTEN, INTERPERSONAL AND VERBAL COMMUNICATION SKILLS IN BOTH

SPANISH AND ENGLISH. I AM SEEKING A CAREER WITH FOCUS ON CLIENT RELATIONS AND CUSTOMER SERVICE.

QUALIFICATIONS

EXCELLENT SPANISH ENGLISH. EXCELLENT MULTI-TASKING

VERBAL AND WRITTEN COMMUNICATION SKILLS IN BOTH AND

SKILLS AND DETAIL-ORIENTED. I PEOPLE AS I HAVE GREAT LISTENING AND

ENJOY WORKING WITH ALL KINDS OF

INTERPERSONAL SKILLS.

PROFESSIONAL EXPERIENCE

DELTA DENTAL OF COLORADO JANUARY 2006 - JULY 2014

BILINGUAL CUSTOMER SUPPORT SPECIALIST

SPEAKING WITH AND PREPARING CORRESPONDENCE FOR SPANISH SPEAKING MEMBERS AND DENTISTS; INCLUDING REPRINTS

OF CLAIM STATEMENTS, CHECKS, AND OTHER SUPPORTING DOCUMENTATION. TRANSLATING LETTERS INTO SPANISH FOR

SPANISH SPEAKING MEMBERS, AS WELL AS TRANSLATING SPANISH INTERNATIONAL CLAIMS FOR THE CLAIMS PROCESSING

DEPARTMENT. COMMUNICATING WITH MEMBERS ON A DAILY BASIS REGARDING THEIR DENTAL BENEFITS, DEDUCTIBLES,

WAITING PERIODS, ETC. OTHER JOB DUTIES INCLUDED THE REVIEW OF MEDICAID CLAIMS.

COLORADO HOUSING AND FINANCE AUTHORITY 2003 - 2005

BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE

SPEAKING WITH AND PROCESSING MORTGAGE PAYMENTS FOR SPANISH SPEAKING BORROWERS. PROCESSING

AMORTIZATION SCHEDULES, PAYMENT COUPONS, ETC.

LIBERTY MUTUAL INSURANCE - NEW YORK CITY 2000 - 2003

BILINGUAL MEDICAL ONLY WORKERS' COMP. CLAIMS

RECEIVING AND PROCESSING THE INJURY REPORT. TAKING A RECORDED STATEMENT FROM THE INJURED PARTY REGARDING

THE ACCIDENT. DETERMINING BASED ON THE PRELIMINARY INFORMATION RECEIVED, WHETHER THE INJURY IS COVERED BY

WORKERS' COMPENSATION INSURANCE, ETC.

EDUCATION

WOOD TOBE-COBURN SCHOOL NY

AOS DEGREE - ASSOCIATE OF OCCUPATIONAL STUDIES