Customer Service Manager

Rachel Chamberlin

*************@*******.*** 970-***-****

EMPLOYMENT HISTORY:

**/****- **/**** **** Mechanical, LLC Boulder,

CO

Operations Manager

• Dispatch service commercial and residential calls

• Project Management of Commercial installs including: order equipment,

RFQ,’s, RFI’s and provide technical assistance

• A/R and A/P, payrolls and assist with taxes

• Provide Human Resources support

• Create job bids & job costing

• Fleet maintenance- track repairs and renewals, register vehicles

06/2009-12/2009 Slade Glass Company

Boulder, CO

Customer Service/Scheduler

• Responsible for multi-lined phone/reception

• Assisting walk-in customers by answering general questions, discussing

products in our showroom and taking orders for products we offer

• Scheduling appointments for installation, measures and service calls

• Placing and following up on orders, getting quotes and generating bids for

services offered

• A/R: processing deposits or other payments

08/2004-03/2007 Columbine Appliance Boulder,

CO

Customer Service/ Dispatcher

• Scheduled service appointments and created daily route maps for

technician’s

• Filed manufacturer warranties and tracked the progress of the claims using

specific manufacturers website

• A/R: receiving and posting payments from warranty claims

• Assisted parts department as needed

01/2002-07/2004 Save Home Heat Company Boulder,

CO

Assistant to Service Manager/ Dispatcher

• Scheduled Repair/Service appointments

• Maintained manufacturer warranty claims

• Responsible for service equipment and product renewal contracts

• Created tracking system to track distributor claims and product

maintenance

QUALIFICATIONS:

• Microsoft Office; Quick Books

• Kip Plotter 3000

• Type 50 wpm and 10 key

EDUCATION:

Boulder High School-1998 Boulder, CO University of Phoenix - BA Business Management -

Some course work completed 2007

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