Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Detail oriented and self motivated sales/customer care representative with

extensive experience and strong understanding of customer's needs /

privacy. Ability to work in fast paced environment with multitasking skills

and providing excellent positive customer service and up-selling of

products. Self-starter and proficient in developing new sales opportunities

and quality referrals. Strong interpersonal skills with understanding of

handling customers of multicultural backgrounds in quick, professional and

accurate manner.

LANGAUGES KNOWN

Proficiency in reading, writing and speaking in the following languages-

English, Hindi and Punjabi

PROFESSIONAL EXPERIENCE

Telemarketer

May 2013 -Dec 2013

Sunrise Financial Inc., Mississauga

. Calling prospects/clients to offer products and schedule appointments

. Building relationships with current clients while identifying their

needs and making professional recommendations

. Providing solutions to current clients and helping with their overall

insurance program to make sure it is meeting their needs

Customer Care / Office Assistant

Nov 2011- May 2013

Delite Courier Service Inc, Toronto

. Communicated with customers on delivery and pick up times and prepare

trip logs

. Answered Inbound & outbound customer calls

. Prepared delivery invoices, maintained on line dispatch log

. Submitted daily reports and data entry

Office Administrator 2009 - 2011

PharmaGate Business Solutions, New Delhi

. Handled cash or monetary transactions

. Generated reports, presentations and other data entry work

. Assisted in training programs and seminars

. Answered calls and performed general office duties like scanning,

filing, printing and photocopying

Computer Instructor 2006 - 2007

International Management Center, New Delhi

. Prepared lesson plans and schedules.

. Performed data entry accurately and efficiently and assisted manager

in report preparation

. Instructed undergraduate and postgraduate students in Computer

Fundamentals, Computer Organization, DBMS Internet Applications, HTML,

FoxPro, C-Language and C++.

Computer Instructor 2004 - 2005

Delhi Public School, Ranipur Hardwar

. Conducted computer classes and monitored students in the computer lab.

. Evaluated student academic records and prepared progress reports.

. Assisted non-technical staff in Portal Work.

Computer Instructor 2001 - 2004

School of Computer Education, Hardwar

. Planned schedules and taught 'A' Level and 'O' Level students in

accordance with curriculum mandated by DOEACC Society

. Provided project guidance to students of 'O' and 'A' Level in FoxPro,

'C', 'C++'

. Facilitated seminars and presentations

. Evaluated databases for storage and management capability and

processed results

. Prepared test papers to evaluate student progress.

. Evaluated student academic/ social growth, maintained accurate

records, and prepared progress reports and solved problems

. Answered customer calls and provided course information.

TECHNICAL SKILLS

Software Advanced Word, MS PowerPoint, Advanced MS Excel, MS Access, MS

Project

EDUCATION

Masters of Science, Computer Science Jan 2004

Maharshi Dayanand University

Evaluated as equivalent to a Post Bachelor's Diploma from an accredited

Canadian university by ICAS

'A' Level Jan 2001

Advanced Diploma DOEACC Society

Evaluated as equivalent to a College Certificate from an accredited

Canadian university by ICAS.

Bachelor of Science May 1997

Chaudhary Charan Singh University

Evaluated as equivalent to a Bachelor Degree from an accredited Canadian

university by ICAS.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate