Customer Service Management
Resume:
Lidiane Burnside
Boca Raton FL 33486
***************@*****.***
Professional Experience:
Urban Events Inc. – Fort Lauderdale, FL Oct 14 – Mar 15
Marketing Representative
Greeted customers as they came in to the store, introduced new products and provided customers with information about the events promoted by the company. Answered questions and queries where necessary. Also restocked items, displayed merchandize and managed inventory.
FIFA World Cup Brazil ™ - 2014 Local Organizing Committee, Natal, RN Feb 14 – Jul 14
Coordinator - Stadium Operations
Worked as a transport coordinator, developing and operating the flow of arrivals and departures of FIFA’s clients to and from the stadium (the teams, referees, VIP, FIFA Executive Committee and International Media). Managed the specific routes planned for those clients and made sure only authorized people could get into the stadium restricted zone. The job included training and management of staff and volunteers, dealing with risks and emergencies, and solving customer problems. Also have experience in coordinating inventory and kept in communication with other departments to ensure the success of the world cup operations.
Special Secretariat for Matters of the FIFA World Cup 2014, Natal, RN Aug 11 – Jan 14
Press Advisor
Created and managed media content for the official website of Natal Host City, as well as publicized the image of the state of Rio Grande do Norte to national and international media. Organized stadium and the local government’s official events for the preparation of the FIFA 2014 World Cup in Natal.
ProEnglish - Language Center, Natal, RN Jul 08 – Dec 13
English Teacher
Over five years of experience in teaching English to Brazilian students with different backgrounds, ages and all levels of knowledge of the English language. Specialized in teaching English for business.
Graphos Consulting and OpenMarket.com, Natal, RN May 09 – Jul 11
Press Advisor and Reporter
Produced and managed media content for the company's clients. Also created advertisements and media campaigns, and organized events. Worked as a reporter for OpenMarket.com, the company’s website that specializes in market economy.
Education Background:
Jan 02 – Jul 08: Bachelor in Social Communication at Universidade Federal do Rio Grande do Norte (UFRN), in Natal RN.
Jul 06 – Jul 07: English as Second Language (ESL) and Oral Skills for non-natives at Moraine Valley Community College in Palos Hills, Illinois – USA.
Language and Computer Skills:
Portuguese: Mother tongue
English: Fluent
Spanish: Intermediate
Proficient user in MS Office
Awards:
FIERN Journalism Award 2010
Category: Online Journalism
Feature: "The challenge of facing giants", published on OpenMarket.com, on Nov, 2010
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