Bilingual Receptionist/Front Desk

**** ********* **. *******, ** ***** 201-***-****

*********@*******.***

Beatriz Melero

Objective

Seeking a position within an organization that would allow me to utilize my education and experience to

promote positive outcomes and produce results.

Skills

Fluent in English, Spanish and Portuguese, Customer Service, Bookkeeping & Filing, Claim Processing,

Data Entry, Third Party Billing, Texas Notary Public, Microsoft Office 2007, Excel, Power Point.

Experience

Staff Force Katy, TX

Administrative Assistant August 2014 – December 2014

Temporary assignment at GCR Tires and Services. My duties included general office duties,

assisted sales representatives with work order pricing, updates, and invoicing. Prepared end of

day deposit, assisted walk-in customers, answered the telephone, and processed service calls.

Southwest Water Company Houston, TX

Customer Care Specialist March 2010 – April 2011

Responsibilities include professional customer phone support, assisting customers with all aspects of

their billing and account management. Accurate and analytical billing adjustments when needed, and

detailed account management for the customer. On-time and responsible, keeping the customer first.

Resource Staffing Houston, Inc. Houston, TX

Customer Service Representative April 2009 – September 2009

Temporary assignment at the Houston Toll Road Authority Department. Managing customers Easy Tag

accounts, client support, account maintenance, payment resolution.

Voyager/US Bank via Parkwest Staffing Houston, TX

Customer Service Representative October 2008 – January 2009

Was responsible for authorizing fuel and maintenance sales of government fleet vehicles. Processed

payments and resolved any issues with fleet cards not functioning. Merchant calls that were unable to

be resolved were transferred to the appropriate department.

Families and Communities Together Union, NJ

Trilingual Receptionist November 2001 – July 2006

Answered phone calls, greeted customers, received and distributed mail, scheduled conference rooms

and meetings, ordered office supplies, entered adoption and foster care information into a data entry

system. Responsible for service log of company vehicles, translated meetings and documents for

Spanish and Portuguese speaking clients. Ordered lunches as needed, maintain and update client date

base including individualized on call/crisis procedures for each family.

Education

Fortis College Houston, TX

Medical Billing and Coding Certification August 2011 – July 2012

References and Letters of Recommendation Available Upon Request.

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