CARLEEN NAKATA

**** ******* **. ***********, ** *0031

303-***-****

acptk2@r.postjobfree.com

career overview

Dedicated Customer Service Representative, motivated to

maintain customer satisfaction & contribute to company

success.

Hardworking, high performing, multi task oriented

productive, responsible, customer focused, dependable,

detail oriented, self-starter, self-motivated.

Looking for a company where I can advance up.

accomplishments

Customer Interface.

Greeted customer upon entrance.

Assisted customers over the phone regarding product & orders.

Multi-Tasking

Customer Service – researched calmed & rapidly resolved client

conflicts to prevent loss of key accounts.

Customer assistance – worked with company systems such

as Live Support & diligently completed all assigned task,

working overtime as needed.

core strength

Customer Service, data entry, email, filing, AS-400, multi task,

telephone skills, 10 key, researching debits, order taking, team

player, invoice processing, return authorizations, credits &

debits, account set ups and quotes for jobs.,

work experience

SPEA Customer Service Supervisor 1/1988 to 11/2014

RS

MFG

CO

DENV

ER,

CO

Maintained up to date knowledge of store policies

regarding payments, return & exchanges. Trained new

employees. Develop high empathetic client relationships.

Worked as a team member performing product assistance

& cleaning.

Resolved product issues with customers.

Managed quality communication customer support &

product representation for each client.

Interacted with customer to follow up on shipping statuses

& expedited orders.

Promptly responded to general inquiries from members,

staff & clients via mail, e-mail, & fax.

Assisted customer of product complaint.

Guaranteed positive customer experiences & resolved all

customer complaints.

Assisted customer in finding out of stock items.

Communicated all merchandise needs or issues to

appropriate supervisors.

Took special orders in person, over the phone, by fax, e-

mail, EDI & web.

Processed merchandise returns & exchanges.

EDUCATIONAL BACKGROUND

1982 –Ranum High School – Denver, Co

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