Customer Service Representative
Resume:
CARLEEN NAKATA
**** ******* **. ***********, ** *0031
**********@*.***
career overview
Dedicated Customer Service Representative, motivated to
maintain customer satisfaction & contribute to company
success.
Hardworking, high performing, multi task oriented
productive, responsible, customer focused, dependable,
detail oriented, self-starter, self-motivated.
Looking for a company where I can advance up.
accomplishments
Customer Interface.
Greeted customer upon entrance.
Assisted customers over the phone regarding product & orders.
Multi-Tasking
Customer Service – researched calmed & rapidly resolved client
conflicts to prevent loss of key accounts.
Customer assistance – worked with company systems such
as Live Support & diligently completed all assigned task,
working overtime as needed.
core strength
Customer Service, data entry, email, filing, AS-400, multi task,
telephone skills, 10 key, researching debits, order taking, team
player, invoice processing, return authorizations, credits &
debits, account set ups and quotes for jobs.,
work experience
SPEA Customer Service Supervisor 1/1988 to 11/2014
RS
MFG
CO
DENV
ER,
CO
Maintained up to date knowledge of store policies
regarding payments, return & exchanges. Trained new
employees. Develop high empathetic client relationships.
Worked as a team member performing product assistance
& cleaning.
Resolved product issues with customers.
Managed quality communication customer support &
product representation for each client.
Interacted with customer to follow up on shipping statuses
& expedited orders.
Promptly responded to general inquiries from members,
staff & clients via mail, e-mail, & fax.
Assisted customer of product complaint.
Guaranteed positive customer experiences & resolved all
customer complaints.
Assisted customer in finding out of stock items.
Communicated all merchandise needs or issues to
appropriate supervisors.
Took special orders in person, over the phone, by fax, e-
mail, EDI & web.
Processed merchandise returns & exchanges.
EDUCATIONAL BACKGROUND
1982 –Ranum High School – Denver, Co
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