Business Analyst
Resume:
Melissa Cousins
***** ***** **** ***** **********, GA 30004 ***************@*****.*** 919-***-****
OBJECTIVE To obtain a challenging position in a company with changing business needs in order to utilize
my various business analyst skills that will allow a seamless transition.
•
SKILLS & 8+ years’ experience as a business analyst
ABILITIES
• Excellent knowledge of requirements gathering and solicitation
• Expert knowledge of SDLC and agile methodologies
• Excellent testing knowledge (manual, automated, regression, integration and
functional)
• Superior proficiency in MS Office
• Strong problem solving and analytical skills
• Outstanding oral and written communication skills
EXPERIENCE BUSINESS ANALYST -CAROLINA REHAB
JULY 2014-FEBRUARY 2015
• Solicited business requirements from a variety of users for reporting and analytics
• Provided web application client support
• Tested using Selenium Web Driver
• Created training materials and conducted training for all user levels
• Analyzed data output
• Worked with developers in order to implement changes and enhancements
BUSINESS ANALYST- NC DEPARTMENTOF HEALTH AND HUMAN SERVICES
NOVEMBER 2011-MARCH 2014
• Sole BA on three concurrent project with Reporting and Analytics team for Medicaid
claims replacement project for state of NC
• Analyzed deliverables from vendor in order to ensure compliance with contractual
agreements
• Solicited and analyzed business requirements from users
• Created tests cases, mockups and user stories for three separate data marts
• Created and executed UAT plan
• Trained users before and after implementation
• Used Rally for test case tracking and verdict recording
• Analyzed and manipulated data in DW using SAS EG
PAGE 1
• Created basic queries in SAS using SQL
• Actively participated in focus groups and steering committees
SYSTEMS ANALYST -NC OFFICE OF STATE CONTROLLER
AUGUST 2006-NOVEMBER 2011
• SA on Time and Payroll Team for HR/Payroll Replacement System for State of NC
using SAP software
• Solicited, analyzed, configured and tested business rules before implementation
• Developed and executed UAT plan for all NC state agencies
• Configured and tested the BCBS reconciliation program
• Monitored and configured inbound and outbound interfaces for Time and Payroll
• Created functional specs for changes and enhancements
• Created and revised job aids and call scripts for call center
• Mentored and trained new users in Remedy (call tracking system)
EDUCATION STRAYER UNIVERSITY, RALEIGH, NC
MASTERS INFORMATION SYSTEMS -JANUARY 2010-DECEMBER 2012
STRAYER UNIVERSITY, RALEIGH, NC
BACHELOR INFORMATION SYSTEMS-JANUARY 2006-SEPTEMBER 2009
WAKE TECHNICAL COLLEGE, RALEIGH, NC
ASSOCIATES COMPUTER SCIENCE-SEPTEMBER 2001-JUNE 2005
COMMUNICATION I have conducted steering meetings, training courses, requirements gathering sessions as
well as other various meetings all with rave reviews.
REFERENCES KWAME STRINGFIELD, PROJECT MANAGER
NCDHHS
BLENDA AUTRY, MANAGER
CAROLINA REHAB
PAGE 2
Contact this candidate