Management Training

Naglaa Yassa

** **** *********, *********, ** ***30 H: 914-***-**** C: 914-***-**** ************@*****.***

PROFESSIONAL SUMMARY

A dedicated database administrator with expertise in troubleshooting, program implementation, report compilation and

website management. Resourceful and dedicated technical instructor with extensive experience in workshop

presentations, team training, curriculum design, user support, program management and quality management. Seeking

a position as a Database Administrator in a fast paced and challenging environment.

CORE QUALIFICATIONS

Team Training Leadership

Database Administration Curriculum Design

Presentations/Workshops Certification Requirements

Technological Instruction Program Management

EXPERIENCE

INSTRUCTOR (currently freelancing)

09/2014 to Present ORACLE

Netcom Learning Manhattan/NYC, NY

Managed the training program for oracle database in accordance with business needs,

regulatory requirements and the organization's quality management system. Expertly

prepared and conducted technical training programs, assessing training needs and certification

requirements. Provided training to targeted personnel.

Prepared all training materials and classroom agendas. Delivered end user

training to clients. Conducted innovative presentations and webinars.

Designed course outlines, background materials, instructional data and

training aids.

Consistently ensured the quality and consistency of course content

throughout the program life cycle.

Planned and directed classroom training programs, electronic learning,

multimedia programs and computer aided instructional workshops.

SALES EXECUTIVE CONSULTANT/DATABASE TECHNICAL CONSULTANT

11/2013 to 05/2014

Karas Ltd. Service Solution Company Dubai

Prepared sales presentations and proposals to detail product specifications

and/or applications. Delivered ongoing technical support to customers.

Contacted new and existing customers to ascertain needs and explain

products and services. Detailed technical knowledge of product capabilities

and limitations.

Provided customers with estimated delivery schedules, service

contracts, warranties and other data pertaining to purchased products.

DATABASE SPECIALIST

09/2009 to 04/2013

Weatherford Drilling International Dubai

Identified and evaluated industry trends in database systems, serving as a

source of information and providing advice to upper management. Tested

programs and databases, correcting issues and making required modifications.

Modified existing databases and database management systems to make

changes. Wrote and coded logical and physical database descriptions.

Selected and entered codes to monitor database performance and creation a

production database.

Trained users and answered inquiries.

Determined user access levels for each database segment.

Reviewed project requests, estimating time and costs required for each

assignment.

SENIOR QUALITY ADMINISTRATOR

05/2006 to 09/2009 Weatherford Drilling International Dubai

Reviewed existing documentation to streamline projects. Maintained the

company's document control process, including master documentation

records. Prioritized weekly/daily progression of Business Management System

documents.

Maintained the database for all staff training records in relation to

role specific training requirements.

Played a key role within internal quality meetings.

Assisted in the preparation of weekly reports and ongoing trend analyses.

COMPUTER INSTRUCTOR

10/2005 to 05/2006 Etisalat Academy Dubai

Maintained existing websites and shared in event preparation. Retained

accountability for the maintenance of software user training. Obtained

current knowledge with relevant systems and software.

Served as the computer trainer for MS SQL server, MS Office and

AutoCAD.

Designed course materials and other documents, including handouts,

manuals and exercises.

Prepared the learning environment and resources, including setting up IT

equipment.

Delivered training programs to clients.

Collaborated with external course providers, employers and clients to

examine software companies.

DATABASE ADMINISTRATOR/OFFICE MANAGER

10/2004 to 10/2005 ACE Dubai

Prepared and reviewed operational reports and schedules to ensure accuracy

and efficiency. Set goals and deadlines for the department. Engaged in a wide

range of administrative and IT related tasks.

Built and maintained a corporate database.

Organized and supervised all administrative activities and staff.

PRIOR CAREER

Oracle Instructor, King Faisal University, Al Khobar, Saudi Arabia (2003 2004)

Computer Instructor, New Horizons Computer Centre, Al Khobar, Saudi Arabia

(1999 2003)

EDUCATION Bachelor of Science: Architectural Engineering

Ain Shams University Cairo, Egypt

1989

Certifications: OCP/DBA Oracle Certified Professional Database Administrator,

Al Khobar, Saudi Arabia; MCTS Microsoft Certified Technology Specialist SQL

server 2008, Dubai, UAE

English (fluent); French (Fluent); Arabic (fluent)

LANGUAGES

TECHNOLOGY Oracle Database; MS SQL; AutoCAD; MS Office suite; Photoshop ; Microsoft

Windows; Oracle Developer (Forms and Reports); Microsoft Project; Crystal

Reports; AutoCAD, SharePoint; Networking; Visual Basic; Internet Technology

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