Customer Service Manager

Marianne Hermann

Home Address *** ****** *** ***********, ** 13037 Home 315-***-****

*************@*****.***

Professional Summary

Ambitious, productive, and detailed, Business Professional who speaks effectively and is known for motivating other

team members’, managing conflict, and organize and implement structure.

SUMMARY OF QUALIFICATIONS & SKILLS

• Speaks effectively

• Exceptional customer service skills

• Experienced in setting goals and meeting deadlines

• Excellent using Microsoft Word, Excel, PowerPoint, Access, and Outlook

• Experienced managing and training employees

• Demonstrated ability to work in teams or alone

• Outstanding soft skills, communication and leadership abilities

• Excellent in motivating team members

• Experienced in managing conflict

• Excelled in organizing and implementing structure

EDUCATION

Bryant & Stratton College, Buffalo New York On-line Expected Graduation 10/2015

GPA 3.4

PROFESSIONAL EXPERIENCE

All Seasoning Ingredients Oneida New York 04/2011 - 01/2012

allseasonings.com

Delivery Truck Driver New York State

• Delivered products to consumers on a timely basis

• Provided consumer with excellent customer service

• Coordinated and participated in warehouse duties

• Accepted payment on delivery for products

• Maintained the fleet of vehicles for service and repair

• Trained and mentored new employees on shipping and logistics

Manager Jreck Sub's Morrisville New York 09/2004 - 03/2008

• Responsible for order entry and accuracy of orders

• Coordinated hiring and training of new employees

• Responsible for coordinating communications

• Responsible for all monies for deposits, petty cash, and register

• Followed up with customer order issues and customer questions

• Served as a back-up manager for other location

• Coordinated sales and increasing sales

• Motivating employees

Coleman's Canastota New York 09/1998 - 04/2011

Wait staff/ Event Coordinator

• Responsible for excellent customer service

• Responsible for setting up events, waiting events, planning events, providing food for events

• Responsible for cash accuracy

• Coordinated events and supply staffing

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