Customer Service Sales
Resume:
Washington, DC *****
BIANCA A. LAYTON Home: 202-***-****
Cellular: 202-***-****
Email: ****************@*****.***
OBJECTIVE: To obtain a position that will utilize my skills and
experience in dealing with opportunities that stimulate my
creative mind and enhance my ideas and approaches to problem
solving.
EDUCATION: Edison Friendship Charter High School
Graduated 2005 Washington, DC
Allegany College of Maryland
05 - 06 Cumberland, MD
Fortes College
Graduated 2013 New Carrollton, MD
VOLUNTEER EXPERENCE Edison Friendship Charter School
Head Step Coach: Step Team
Organized/Setup Decoration for Special Activities/Programs
Help and assisted with Fun Raising for the school
Work the Presidential Poll 2004
EMPLOYMENT HISTORY: T-MOBILE
Forestville, MD
RSA Retail Sales Associate
13 - Present
? Greet customers within a timely manner
? Answer phones and take messages
? Restock sale phones and accessories to the floor
? Process returns and exchanges
? Process new sales cards for the temporary sales in-store
? Ship phones out for services and repairs
? Process early morning paper work for opening and closing
procedures to close store
FORTES COLLEGE
New Carrollton, MD
Nursing Assistance
12 - 13
UNEMPLOYED
11 - 12
BEST BUY
Washington, DC
Sales Rep, Customer Service Specialist
07 - 11
? Responsible for greeting and assisting customers
? Point person for setting up TV's and installations
? Help with delivery services
? Cashier
? And all other various duties assigned
MITCHELL DELIVER SERVICES
Washington, DC
Office Clerk
06 - 07
Greeted and assist all incoming quests and visitors
Answered phone, responded to inquires and scheduled
appointments
Confirmed clients names, destination and mode of travel for
verification purpose
Handle all incoming correspondence via fax, e-mail or phone
Created filing system for contracts, deliver receipts etc.
Retrieved, sorted and distributed all incoming mail
Operated varies fax, copier, telephones and other clerical
devises to support the job
Light typing
Other duties as assigned
STEINMART
Washington, DC
Cashier
Seasonal 05/06
Worked in the customer services department and all function
related to customer service
Performed returns and other transactions
Cashier
Trained new employees on the cash register and other
duties assigned
NODDLES & COMPANY
Arlington, VA
Waitress
04/04 - 05/04
I greeted and assist customer to their seats
Prepared salad and other entr e on the menu
Cashier
Other duties as assigned
REFERENCES: PROVIDED UPON REQUEST
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