Engineer Support

Resume

Shekhar L. Patil

***, ****** *****, ******* ****.,

Jadhavwadi, Near Hindustan Bank, Mobile: 810-***-****

Dombivli (W) 421 202. Email:************@*****.***

OBJECTIVE

I am eager to contribute my creativity and hard work towards the success of your company and to the

growth of the fast developing field.

KEY SKILLS AND COMPETENCIES

• Having 3.1 yrs. of experience as Sr. Network Support Engineer.

• Working in Core ATS team

• Troubleshoot and providing support to all clients in India

• Hands on experience in configuration of all kind of routers (GUI).

• Proven ability to work under pressure and to meet deadlines.

• Knowledge of IP addressing and TCP/IP networking.

ACADEMIC PROFILE

• S.S.C., Mumbai Board, Grade II

• Diploma in Computer Science Engineering, ITMS, Grade II

PROFESSIONAL QUALIFICATION

• Basic Hardware & Networking Course from Career Academy.

• A+ from KarROX Technologies

• CCNA (Routing & Switching) from CMS Computer Institute.

EXPERIENCE

• Tikona Digital Networks Pvt Ltd.

Network Support Engineer Nov 2014 Till Date

• Job Description

Monitoring and testing on existing network architecture

Testing on New N/W devices and check the compatibility in existing network structure.

Supporting Field engineer to troubleshoot network connectivity.

Configuring Switchport security.

Configuring VLAN and VTP in switches.

Configuring EtherChannel.

Configurations, management and administration of Cisco routers and switches.

Configuring and troubleshooting HSRP and knowledge in VRRP and GLBP protocols.

Configuring of routing protocols EIGRP & OSPF.

Configuration of Microsoft Outlook and Express with Microsoft Exchange and POP3 Server.

Provide Remote Assistance using tools like Team Viewer. Ammyy Admin.

Provide weekly reports on network activities to the management team.

• Orient Technologies Pvt Ltd.

Sr. Network Support Engineer Jan 2012 Oct 2014

• Job Description

All type of Third Party Router Configuration (DSL/ADSL/VOIP)

Have solved access point related issues.

Experience in configuration of Smart TV, Xbox, Play station and smart devices.

Handling the email related problem (sending or receiving the mails).

Responsible for IP assigning, check the Authentication (login related).

Troubleshoot customer according its problem

Troubleshoot for slow speed, browsing issues.

Portal related issues.

Handling WIMAX (wireless broadband) of all over India

To provide information to the customers and solve their queries.

Handling complicated issue of customers related to connection errors

Providing trouble shooting steps and resolution to the customers facing

Problem in using internet services (Mobile and Data card).

IT SKILLS

Networking Technology : LAN, WAN, WLAN, VLAN

Network Device : Router, Switches, Firewall

Protocols : DHCP, RIP v1 & v2, EIGRP, OSPF, HSRP, VRRP, GLBP

Operating Systems : Windows XP/VISTA/7/8/Server 2008

Basic Skills : MS Office, Internet and Basic Computer Applications

2

Hardware Skills : Assemble PC, Install OS and Installing Software’s.

PERSONAL DETAILS:

Date of birth : 04th May, 1992.

Religion : Hindu.

Language Proficiency : English, Hindi, Marathi.

Marital Status : Single.

Nationality : Indian

DECLARATION:

I am confident of my ability to work in a team.

I hereby declare that the information furnished above is true to the best of my knowledge.

Date :

Place :

(Shekhar L. Patil)

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