Customer Service High School

MELISSA MARQUEZ

*** ******* ******* ****

SPARKS NEVADA 89436

PHONE 775-***-****

EMAIL: *******@*****.***

EDUCATION

SPANISH SPRINGS HIGH SCHOOL, 2005-2009

PENN FOSTER CAREER COLLEGE, SCRANTON, PENNSYLVANIA 2013-2014

DEGREE VETERINARY ASSISTANCE

WORK EXPERIENCE

CASHIER JUNE 2009 - JULY 2009

RENO NV

OUT OF BUSINESS STORE IN

ANSWER PHONE CALLS, TRANSFER PHONE CALLS, PUT CALLS ON HOLD,

RING UP CUSTOMERS ITEMS, GIVE REFUNDS, GIVE EXCHANGES.

GROCERY COURTESY CLERK SEPT 2011 - SEPT 2012

SAVE MART SUPERMARKET SPARKS NV

BAG CUSTOMERS ITEMS, ASK FOR ASSISTANCE WITH GROCERIES, CARRY OUT GROCERIES IF NEEDED, BROOM SWEEP THE

WHOLE STORE, CHECK BATHROOMS FOR NEEDED SUPPLIES, TAKE OUT FULL GARBAGES, REFILL BAG CUBBIES FOR

CASHIERS, PUT AWAY GROCERIES, PUT AWAY ANY PERISHABLES ASAP, GOT RID OF BROKEN/TORN/OPEN ITEMS/GROCERIES,

CLEANED UP SPILLS, BROUGHT IN CARTS EVERY HOUR, HELPED REFILL PROPANE CAGES.

GROCERY CASHIER SEPT 2012 - PRESENT

SAVE MART SUPERMARKET SPARKS NV

ANSWER PHONE CALLS, TRANSFER PHONE CALLS TO DIFFERENT DEPARTMENTS, TRANSFER PHONE CALLS TO MY BOSSES,

PUT ANY CALLS ON HOLD IF NEEDED.

RING UP CUSTOMERS ORDERS, PROMOTE ANY CURRENT STORE PROMOTION DURING ORDER, GIVE OUT EXCHANGES WHEN

NEEDED, GIVE OUT REFUNDS WHEN NEEDED, ASK FOR OVERRIDE KEYS FROM BOSSES, ASK FOR CUSTOMER SERVICE WHEN

NEEDED FROM BOSSES, ASK FOR CARRY OUTS TO CUSTOMERS

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