Pharmacy Technician Customer Service
Resume:
Tien Ngo
***** ******** ******, *******, **, ****2
Phone: 713-***-****
Email: *********@*****.***
To obtain a pharmacy technician position with an expanding company. Strong interest in pursuing professional development
opportunities, including specialized training and licensure in the organization's growth areas.
PROFESSIONAL SKILL
Excellent knowledge of medical terminology and pharmacy lingo.
Strong verbal and written communication skill
Exceptional organization skill.
Attention to detail, aptitude for problems solving, and team work.
Profound ability to work in a fast placed environment.
Proficient in using MS Office software programs and internet.
Profound knowledge of principles, procedures, and policies related to pharmacy
compounding.
Familiarity with math concepts and pharmacy order entry.
Communicate openly and respectfully with fellow staff members and supervisors with goal of
continually improving pharmacy operator.
EXPERIENCE
Veterinary Compounding Pharmacy Feb 2014- present
• Ensured that the prescriptions received were accurate and complete before continuing with the
preparations – Fielded simple queries of customers regarding the medications and doses
prescribed by the physician.
• Compound various dosage forms including capsules, creams, troches, suppositories,
suspensions.
• Cleaned, maintained and properly sterilized equipment used.
• Prepare prescriptions for delivery
• Manage inventory.
Xerox Company Nov 2013- Feb
2014
The Clinical Services Representative
Communicate with physicians, nurses, pharmacists and patients regarding the coverage
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determination and re-determination (appeal) process and decision outcome (favorable and
unfavorable) with empathy and professionalism.
• Analyze online prescription claims and troubleshoot rejections within specific plan parameters.
• Ensure correct application of drug benefit (i.e.: formulary, exceptions, network and co-
payments).
CVS Care Mark May 2013- Nov 2013
Pharmacy Technician
Receive written prescription or refill request and verify that information is complete and acute.
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Assist customers by answering simple questions, locating items or referring them to the
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pharmacist for medication information.
Fill bottles with prescribed medications and type and affix labels.
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Maintain proper storage and security conditions for drugs.
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Answer telephones, responding to questions or requests.
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San Jose Clinic July 2013- present.
Volunteer as Pharmacy Technician
Assisted pharmacist with faxed prescriptions, inventory, ordering, re-stocking.
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Assist pharmacist with medication dispensing, reconciling and filling of medication.
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Labeling and repacking of medications.
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Clean, and help maintaining equipment and work areas, and sterilize glassware according to
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prescribed methods.
Compounding Pharmacy Solutions Jan 2013- June 2013
Volunteering as Pharmacy Technician Trainee
Assisted pharmacist with faxed prescriptions, inventory, ordering, re-stocking.
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Measured, formulated, compounded, packaged, and dispensed customized prescriptions and
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medications under pharmacist supervision.
Preparing compounding medication.
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Labeling and repacking of medications.
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HIEN LAM's Upholstery, Houston Texas
Receptionist July 2010-May 2012
Answer and screen incoming calls.
Receive and assist clients.
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Perform general secretarial duties; including meeting scheduling, appointment set up,
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faxing and mailing.
Performing basic customer service.
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EDUCATIONN & TRAINING
2013 - Association in Applied Science.
2012- National Certification as Pharmacy technician -CPHT.
2007- High school diploma
2014 – Sterile Products Certification
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