Sunanda Sharma

Communication: Cell – 1-336-***-****

Email: acpt2s@r.postjobfree.com

Address - #7057/A west Friendly Ave – Greensboro

North Carolina - 27410

Resume Summary

Last Role Solution Architect

Last Employer Ericsson (From March 2011– December 2014)

Total Experience >7 Years

Technical Skill .NET 2.0/ 3.5 /4.0 (C#, VB.NET), ASP.NET, AJAX, Java script, web

services, ADO.NET, visual basic

SQL Server 2005, SQL Server BI – SSIS

Brief knowledge in share point

Click Software (Service Optimization) – Field Service Management

Software

Professional Summary

• 6+ years of experience in design, development and deployment of .NET web &

windows applications using C# and VB.NET languages using 2.0, 3.0, 3.5 & 4.0

platforms.

• Developed projects using ASP.NET, ADO.NET, JavaScript, IIS server, XML, used

external user interface controls like Ajax & Telerik and databases like SQL Server,

Oracle. Used frameworks like Model View Presenter (MVP) and exposure in Windows

Presentation Foundation.

• Worked briefly projects using SharePoint & Microsoft BI tools - SSIS projects.

• Worked on Click Software solutions for Ericsson’s field management application using

Click Administration, Click Schedule products, integrating applications using SXP

objects and working on .NET enhancements & bugs in integration .NET web windows

solutions. Worked on migration, integration projects for different countries & with

Operations team supporting Global customers in two different infrastructural systems.

• Awarded for Asset contributions & Excellence award in Accenture. Thrice awarded

Excellence award in Ericsson.

• Good people, business and interpersonal skills

• Have preliminary certifications in US Health Insurance & Retail domain in 2009.

Professional Experience

Employer Duration Role

May 2013 – Dec 2014 Solution Architect

Ericsson India

March 2011 – May 2013 Senior Solution Integrator

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Infosys August 2010- March 2011 Technical Analyst

Accenture India April 2008– July 2010 Software Engineer

January 2007 – March 2008 Associate Software Engineer

Professional Experience (Detailed)

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Ericsson

Designation – Solution Architect

Project - Solutions for developing and deploying Work Force Management Projects for Global customers.

Role – Projects are usually developing and deploying the solutions for requirements across the Global customers for their

workforce working in different areas as a part of different requirements.

Skills used – Click software package, .NET, Oracle and SQL.

i.Responsible for understanding the requirement, analyzing the requirement, creating analysis document, designing the

solution, building the solution document, working across the management and solution life cycle team to get the solution

verified.

ii.In solution implementation the responsibility as an architect includes the deployment of the verified design on the global

production system– making a time plan & finance plan for the project, designing a team for the project with role-work

clarity for the team, work with the team for target completion, ensure solution building technically & functionally if

required, work with operations & customer for UAT, book a change window with necessary approvals for deployment,

ensure all the KTs to all the concerned teams, ensure all the deployment activity plans are ready with rehearsed steps,

lead the team in deployment on live system and work with concerned teams on baby-sitting of the project before the

handshake on all teams for project success completion.

Project – Working in Global Support & Operations Team for Ericsson Managed Services

Skills used – Click software package, .NET, Oracle and SQL.

Project Description – Ericsson Managed Services Global Support & Operations team is an online 24 hours support team which

supports globally, caters to priority identified defects on SLA and also changes requests in solution. The team requires working on

tickets dealing with customization defects, profile defects, code additions or changes in solutions (using .NET code), rigorous

maintenance & monitoring activities, server building from scratch & additions, in depth troubleshooting of server or load balancer

issues, general troubleshooting network problems related to application, troubleshooting of application slowness variety troubles,

working along with vendor in activities suggested related to application internal suggestions w.r.t. maintenance & better operations

etc. and working with project teams to understand & further validate the changes progressing in production system process

wise(also work with project teams for better suggestions to maintain the system in case of defects or in general).

Role –

a) Solely responsible from operations team to work with project teams and understand the changes progressing to

production system in earlier of toll gates (communication made by project team when in design stage), understand if

these are not risky for the system or is an existing issue & send in confirmation as per the readiness process, review the

designs & technical details of the project, work with them for a User Acceptance Testing from operations side if required

in terms of preparing resources for knowledge & undergo testing, work with them for Operational Acceptance Testing on

the release date from operations side in terms of preparing resources with test cases & undergo the testing, taking

reviews from customers, highlight the risks in terms of all the teams, give the Operational feedback on OAT, running the

baby sitting period, getting the charge codes for people and as per the readiness procedure giving the feedback to

project & customers after baby-sitting period giving them approval of the project.

b) Worked single handedly on server building for both old and new systems using different software versions, OS versions

and dealing with server team both internal to Ericsson as well as external server vendors following all the guideline

procedures. Challenges are all in terms of technology, network, OS, server departments, network teams, troubleshooting

issues and raising servers in different dimensions & domains.

c) Code changes in .NET – WFM has a lot of interfaced .NET applications working on plethora of functionalities the major

ones like – integrating external systems using XML line of communication where .NET web application servers the entry

gateway to WFM, .NET web applications helping send SMS to vendors SMS gateway web service or emails through

SMTP, web applications fetching reports etc.

Responsibility to analyze, code and deploy any change requests as a result of defect or requested new functionality

single handedly mostly in integration with external systems where the changes as well as deployments are global. Also

work & analyze with WFM integrated external system teams in case of any issues coming in integration, any requested

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Designation – Senior Solution Integrator

Software - Field Service Management Software & Solutions provided by Click Software Solutions.

The software caters the entire life cycle management of the field force entity who works for the customer’s telecommunication site

owner trouble tickets. The system is readily integrated with other ticketing systems, reporting interfaces, resolution systems,

functionality modules and customer interfaces. Work force management system here, works as one system globally in manual &

automated modes through scheduling the tickets, communicating to field workers on PDAs, tracking them on GPS, finding the

shortest way to the site on GIS and taking it through in the best optimized way, with saved time and step to step tracking.

Project - Migration from the entire old system(Click Service Optimization v7.5.) to newer infrastructure (version 8.0)

Responsibilities - Initial challenge was to understand, analyze and segregate the older customizations which were not out of the

box both from Click as well as from Ericsson and chart a plan to implement them in the newer release.

Gave knowledge transfer to the newly formed support team, test team and regular customer demos.

Technologies & Tools - .NET 3.5, .NET 4.0, C#, VB.NET, Oracle 11G. Click Admin tool, Click Schedule, Ericsson based tools.

Modules for two projects of migration for different countries in different times.

a) Solely handled from scratch implementation of integrating WFM system with Ericsson resolution system.

b) Working on .NET applications facilitating integration & doing the changes required for the new system.

c) Resolved issues for other integrated .NET functionality module applications catering to SMS, email, field technician portal and

reporting functionalities.

d) Understood other newly introduced functionalities being introduced in WFM solution pack and worked on them.

f) Was part of User Acceptance Testing stage with the Market unit, followed by release of the migrations till the time project was

handed over with satisfaction for customer usage.

Project- Redesigning an old .NET web application, developing and implementing it to the live system.

AH application is a web interface which helps integration of live system modules in setup of an integrated resolution, field

management, reporting and other functionalities system. Apart from integrating it also adds to different functionalities addition to

the system.

Technologies & Tools - .NET 3.5, .NET 4.0, C#, VB.NET, Oracle 11G. Click Admin tool, Click Schedule, Ericsson based tools.

Requirement: - Project needed re-designing the architecture - the functionality modules had to be more independent of each

other, time wastage in code lines had to be reduced, code lines had to be lesser and the functionalities were to be unchanged.

The design needed to implement few more changes also with added functionalities with obviously including better coding

standards and nomenclature.

Responsibilities – Two member solution team with an external solution architect, we started with requirements and contributed

our own suggestive areas to the requirements designing them and taking them further with the consent of the SLCM & SSA build

team.

After everything sorted out and a requirement document completed, progressed with other prerequisites like design documents,

technical solution documents, unit test case documents etc.

Coded the solution in .NET 4.0 in a limited time period and got the code reviews completed.

Prepared the testing environment by configuring & and setting up first all the applications which are integrated with the WFM

system and then later tested them with the code in system integration testing stage by testers, followed by user acceptance

testing by customer and release of application after the defect fixing stage.

With final round of testing proceeding to final implementation in production followed by baby-sitting.

Infosys

Customer – Adidas

Project - This development was for official Adidas site which was running on ASP and needed some remodeling done. It needed

some web services in the site which should cater to 20 different languages. The site was re-built in C# .NET 3.5 and was

successfully launched.

Technologies & Tools - .NET 3.5, .NET 4.0, C#, VB.NET

Roles and Responsibilities- Certified self in Retail business unit. Started with working on the design documents, technical

documents, use case documents and functional documents. Did the UI design pages of the site and helped implementing the web

services in C# .NET 3.5.

Worked on the n-unit testing of the site.

Accenture

Telecommunication Project

Project – was based on Field management Click software solutions and also included maintenance of few .NET applications.

Tools & Technologies - .NET 4.0, .NET 2.0, C#, VB.NET, Click Schedule and Admin tool.

Responsibilities –

1. To work on developments & enhancements of web applications interacting with Click Schedule.

2. Interacting with client coordinators with regard to the requirements for the developments, problems with client team if any

and providing new constructive suggestions on the ongoing technical deficiencies.

3. Developing skills of people in the project by helping them with their work or giving them presentations on new

technologies if any to be introduced in the project

Working on value added assets which may help client or team with greater efficiency.

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Apollo (Project Code Name)

Project - Getting the tasks automated using Microsoft SSIS

Apollo is a health care project catering a health insurance business being lead in various countries and client heading a lot of

development & maintenance projects in different technologies. The project needed packages designed, developed, configured,

deployed and scheduled for automating a scheduled work flow.

Tools & Technologies -SQL Server 2005 Business Intelligence – SSIS (SQL Server Integration Services)

Role: 1) Worked as a sole SSIS developer

(Started development with no training given by the project and learning done independently).

2) Independent solution & resolution provider and resolved typical challenges during deployment & configuration of SSIS

packages. Successfully automated the work flows with the customer’s requirement.

Project - Development of Web application for HealthCare Data

Project required development of a web application for business data and files catering the insurance business.

Tools & Technologies- ASP.NET 3.5 (C#), AJAX, SQL Server 2005, Windows Service, LINQ

Role: 1) Only developer from offshore working with the architects of the client from the site.

2) Understanding and fixing requirements from the client.

3) Worked on all the development modules of the application and made enhancements to them in the following releases.

4) Worked in the defect fixing stage of the application.

Development of a Nurse Line Web Application

Project: The product was a nurse line web portal used by nurses and few doctors who with the help of this application could

suggest and log cases with patients on a call desk.

Tools &Technologies: ASP.NET 3.5 (VB.NET), AJAX and Telerik toolkits, SQL Server, N-Unit

Framework: MVP

Role: 1) Got in the second stage of the development phase. Involved in the development of the modules as assigned.

2) Worked in the Defect fixing stage.

3) Responsible for collecting requirements from the client team.

4) Also worked on the unit testing of the project using N-Unit.

Windows Application for Health Care Insurance Claims

Tools & Technologies: .NET 1.1 (VB.NET)

Database: DB2

Project: The product was a windows application designed for Health Insurance Claims to be conveniently seen by a flexible user

interface who can extract the information from database and also make any changes if required.

Since the adjudication of claims was done using other technologies, this application served as a major search and change

windows application.

Role: 1) Worked as a sole responsible person for the application.

2) Had responsibility to gather requirements from the client and make changes in the client as per the requirements.

3) Identifying risk issues & communication to client.

ABRS (Internal Project)

Tools & Technologies: MOSS – Microsoft Office SharePoint 2007, SQL Server 2005

Project: This product was developed for business risk management as an internal organization project. The application made in

SharePoint 2007 could be used by an organization to ensure that any natural risks would be communicated to them giving ample

of safe time for action.

Role: Worked as a developer for the MOSS application. The role was confined to implement learned knowledge in the project.

Started new proof of concepts and help the team on them.

Educational Qualification:

Degree/Pre-Degree Institution Year of passing Marks obtained

B.Tech (ECE) PTU,Punjab June 2006 76

Army School ( CBSE) 2002 71

12th

St. Joseph Convent School 2000 80

SSLC (10)

(ICSE)

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