Customer Service Representative

Mehreen Saeed

Home Phone: 289-***-****

Milton, Ontario

Cell Phone: 647-***-****

Email: **********@*****.***

LinkedIn: https://ca.linkedin.com/pub/mehreen-saeed/36/a61/1a2

HIGHLIGHTS OF QUALFICATIONS

. Over three years of outstanding customer service skills; diplomatic

and patient with all types of individuals and organizational levels.

. Flexible; able and willing to learn new things.

. Professional in appearance and strong work ethic.

. Transferable skills; Confident, time-management, dependable, ability

to handle complaints and record data.

. Expert in using Microsoft office 365 software such as Word, Visio,

Excel, PowerPoint, Access

. High proficiency typing speed over 41-60 wpm (words per minute).

. Professional in appearance and strong work ethic.

. Customer service mind-set, listen actively, repeat their concerns

and be empathetic and apologetic, present a solution, take action

and follow up .

RELEVANT ACCOMPLISHMENTS

Clerical Assistant, Allama Iqbal Medical College, Lahore Pakistan

2013-2014

. Delegated a team of five employees at the Pathology Department as a

clerk.

. Include entering data into a computer, filing record, sending and

receiving faxes, answering telephone calls and relaying messages.

. Typing letters, reports and briefings.

. Greeting patients, referring them to the right section of the

pathology department and making appointments with them.

. Helping doctors of the department to set up power point presentations

and setting up meeting rooms.

. Entering information into a program or data base (appointments,

contact information and patients records).

. Creating labels, preparing envelopes, making signs/ brochures.

Customer Service Representative: Best Buy, Heartland Town Centre.

2006

. Provided customer service in completing transactions efficiently and in a

friendly, professional manner; processed sales transactions

. Attended to incoming department phone calls; addressed customer questions

and concerns and referred them to appropriate internal resources for

resolution to achieve customer satisfaction.

. Coordinated with difficult customer with customer service mindset, listen

actively, be empathic and apologize, present a solution then taking

action and follow up.

WORK HISTORY

2012 Sales Associate

Bowring, Square One Mall.

2007 Sales Associate

The Bay, Erin Mills Town Centre.

COMMUNITY INVOLVEMENT

Volunteer, Milton Center for the Arts

2013-Present

. Work with Milton Centre for the Arts staff to assist with calls for

submission, review applications and schedule exhibitions.

. Assist the team of Milton Centre for the Arts to manage shows and

movies held every month on weekly basis.

. Duties of usher during summer vacations and throughout the year.

. Helping indoor kid's recreational programs.

Volunteer Ambassador, Sheridan College

2012

. Volunteered at Sheridan College's recent Faculty of Business Career Fair

as a team of five.

. Assisted the career centre's team with set up, helping employers

throughout the day, and the take down.

EDUCATION

Business Administration, Human Resources-Diploma, Sheridan College,

Ontario.

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