Technical Support Manager

Theodore Burrows

**** ******** ***

Bronx, NY ***53

Home 718-***-****

Email: ***********@*****.***

OBJECTIVE: To obtain position in a stable company that offers training for professional growth.

TECHNICAL SKILLS

Windows 9X, Windows 2000 Professional, Win XP, Vista Microsoft Office Suite 2014, local and network printer support installation

configuration, operating systems.

WORK EXPERIENCE

Lead Technical Consultant

SPRINT - Carrollton, GA

November 2012 to October 2014

Responsible for back office operations inventory management control receiving scanning inventory into system, weekly and monthly

inventory count resolving all discrepancies run reports for manager. Supervise and train technicians the function back office

operations,

Technical Consultant

SPRINT - New York, NY

January 2004 to November 2012

Testing and repair cell phones disassemble/assemble replace lcd, keypads buttons earpiece microphone camera recommend

equipment for warranty critical interface with customer providing product knowledge.

Computer specialist

SEBNC - Bronx, NY

October 2001 to December 2003

Maintain proper working conditions of all 25 workstations in computer lab, troubleshoot hardware/software related problems,

repair/replace computer hardware, create/delete/edit users accounts Windows 2000 server, assist community with the use of

computer, provide technical support to staff.

IT Consultant

Nine West Retail store - New York, NY

January 2000 to October 2001

Installed software installations analyze and corrected desktop and network connectivity issues and preformed system upgrades test

computer, printers and other peripherals, on-site technical support user's hardware/software installations. Assemble /disassemble

computers reconnected computers to network, Internet, server, connected printers to network Provide technical support using

Windows NT for 891 stores.

Dividend Analyst

Morgan Stanley Dean Witter - New York, NY

January 1993 to December 1998

Adjusted data reflecting customer's positions captured on record date Credited customer accounts on payable date Researched and

resolved outstanding cash dividends and then sent claim letters to appropriate brokers.

EDUCATION

Medical Billing & Coding Courses

Anthem Institute New York, NY

April 2010 to April 2011

Certificate Computer Technician Course

CUNY Bronx, NY

March 2004 – April 2004

Diploma: Computer Technical Support

Chubb Institute New York, NY

January 1999 to January 2001

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