Sales Customer Service
Resume:
Selim Hoxha
Redondo Beach, CA ***** 310-***-****
*****.*****@*****.***
PROFILE
A people oriented professional with proven success in producing quality work, functioning smoothly under pressure and able to identify problems
and implement effective solutions. Strengths include having a strong sense of urgency, persuasive, and handling information in a professional and
confidential manner.
PROFESSIONAL EXPERIENCE
Berkshire Hathaway Home Services California Properties
The Real Estate Group 2013-Present
Realtor
• Coordinate sales efforts by directing open houses for potential buyers, conducting surveys and follow-ups with brokers on their client
visitations, scheduling appointments for buyers and sellers, and performing general office duties.
Mattucci Real Estate 2010– 2013
Real Estate Agent
• Coordinate sales efforts by directing open houses for potential buyers, conducting surveys and follow-ups with brokers on their client
visitations, scheduling appointments for buyers and sellers, and performing general office duties.
Coldwell Banker 2008-2010
Real Estate Agent
• Orchestrated all efforts to ensure buyer/seller satisfaction, through effective support and team effort dedicated to growth and profitability.
United Insurance of America
• Selling life and fire insurance and collecting payments for existing customers. 2007-2008
Torrance Marriott Hotel 2007-2008
• Banquet Server (part time)
ALB Realty Inc., Schiller Park, IL 2006-2008
Real Estate Broker-Owner
Responsible for ensuring a profitable office that delivers highly ethical real estate services to exceed customer’s expectations.
• Handle all facets of executing homes sales from interfacing with sellers, potential buyers, lawyers, lenders; execute contracts, schedule
closing dates, and resolving all issues related to the sale.
• Coordinate sales efforts by directing open houses for potential buyers, leading broker tours, conducting surveys and follow-ups with brokers
on their client visitations, scheduling appointments for buyers and sellers, and performing general office duties.
• Manage, motivate, and advise sales associates on contracts
• Recruit new sales associates, provide systems and sales training, problem solve, and ensure high customer satisfaction surveys.
Major Enterprises, INC. Realtor, Vice President
Century 21 Ridgewood, Chicago, IL 2003-2006
Real Estate Agent
• Home buying and selling
Iron Mountain Offsite Data Protection, Bensenville, IL 1999-2003
Operations Supervisor
• Led, supervised and trained 10-15 employees.
• Planned schedules and workflow with first shift supervisors and exceeded goals for productivity
• Reviewed employee performance and made recommendations for qualified employees.
• Ensured high-level customer service, while implementing new ways to improve service.
Operations Coordinator
• Recognized as Employee of the Quarter.
• Promoted to supervisor when position became available.
• Ensured all employee work met goals met and exceed all corporate goals and objectives
• Designed and reorganized new work spaces for employees
Teaching Experience -Elementary School Teacher, Albania 1993-1997
Teacher, Biology and Chemistry & Vice Principal (1994-1996)
Created well-organized courses that are well-structured, yet flexible, with active involvement of students in all subject matters that involved
both classroom and lab work.
EDUCATION
• TEFL Professional Certification (120 hours), Practioneer (20 hours), TEFL Institute, Chicago, IL
• English Language proficiency course work, Triton College, River Grove, IL
• Bachelor’s Degree, Elementary Education, Aleksander Xhuvani University, Albania
• State of California Real Estate License
• Professional Training: Supervising Difficult Employees; Employee Appraisal
• Accounting 1 and 2, Torrance Adult School
Selim Hoxha
Redondo Beach, CA 90277 310-***-****
512 Avenue G, APT 224
*****.*****@*****.***
Dear Hiring Administrator:
With a strong track-record of success in Sales and Operations Management, I am writing to pursue employment opportunities with your
organization. Enclosed is my resume, which details my qualifications, experience, and accomplishments for your review and consideration.
Key elements of my background include:
Extensive experience in the sales management process with a track-record of successfully developing new markets and recruiting key
accounts to establish industry presence.
Dynamic personality, high energy level, positive attitude, and results-driven.
Strong sales manager and trainer able to teach others how to sell.
Demonstrated ability to communicate effectively with individuals at all organizational levels and functional areas
Reputation within the industry for integrity, dependability, and exceptional customer service.
My objective is to obtain a position with a company where my marketing talents can be fully utilized to promote sales and establish corporate
identity. If you are looking for a resourceful, successful, sales/management professional, with the patience and tenacity to facilitate long-term
decision-making and impact sales increases, I would be interested in meeting with you to discuss your needs, and my potential to contribute as a
member of your team.
Thank you for your time and consideration. I look forward to your reply at the earliest convenience.
Sincerely,
SELIM HOXHA
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