Customer Service Manager
Resume:
LISA M. WHEELER
****.*******@****.*** *** NE *th Terrace Ft Lauderdale, FL. 33301
[E-mail Address]
Professional Profile
I worked as a condominium office manager for seven years where I managed hundreds of
residents daily as well as contractors and a janitorial staff. I have many years of banking
experience as a mortgage loan processor where accuracy and detail are paramount. My
many years of promotional marketing experience has given me an edge with
communication, sales and marketing.
Skills
• • Excellent Customer Service
Community Building
• • Εxcellent Organization
Event Planning
• • Ability to multi-task
Computer Proficient
• Well versed in dispute resolution Team Player
Professional Experience
Crestmoor Management Company
2008-2015
Office Manager/ Assistant Property Manager
Denver, CO.
Worked with a Board of Directors on all major issues
Organized and facilitated special events and parties
Maintained Association files and records
Answered phones and ordered building supplies
Scheduled all moves, deliveries and contractors
Utilized Microsoft Outlook, Word and Excel
Mediated residential disputes
Managed janitorial staff and contractors
Nexus Mortgage, Inc.
2003-2007
Mortgage Loan Processor
Alpharetta, GA.
Processed Conventional, Subprime and FHA loans for broker
Worked directly with clients and wholesale lenders
Utilized Calyx Software
Submitted loans though (DU) direct underwrite
Decreased turnaround time on all loans by 50%
Doubled the loans processed per day
Mainline Mortgage
2001-2003
Mortgage Loan Processor Boca
Raton, FL.
Processed Conventional, Subprime and FHA loans for broker in Atlanta
area
Utilized Calyx Software
Decreased time on documents to wholesale lenders
Managed one junior loan processor
Implemented training course for new hires - speeding profitability
Suggested flow techniques to increase faster closings
Innovative marketing Group
1998-2001
Marketing Promotions Consultant Miami,
FL.
Scheduled beverage promotions at various locations throughout Atlanta
area
Organized and executed each sales promotion
Implemented new operating system for day to day business
Engaged and communicated product details with consumers
Utilized sales techniques to encourage consumer purchase
Atlanta Beverage Company
1994-1998
Marketing Promotions Consultant Atlanta,
GA.
Worked directly with all clients
Facilitated all promotional functions at various locations
Increased per event profits using sales techniques
Promoted and encouraged purchase of all Anheuser-Busch products
Education
Georgia State University, Atlanta, GA
1995
Capstone Mortgage Training, Marietta GA
1998-2001
References
References available upon request
Contact this candidate