Customer Technical Support
Resume:
Andra Thomas
Wake Forest, NC 27587
******.****@*****.***
Career Objective
To obtain a career within a company that will allow me to utilize my
education, leadership, and skills in networking & networking
configurations, financial data monitoring, network monitoring, customer
support, and database querying.
Education
Winston-Salem State University, Winston Salem, NC
Bachelor of Science in Computer Science (Networking), May,2012
Coursework
Computer Web Programming System Design and
Communications(Networking) Development
Intro Software Systems Principle Database Intro to File Processing
Management
Data Intro to Information Operating Systems
Communications(Networking) Security
Experience
HCL America - Boeing Cary, NC 07/2013 to 02/2015
My duties included 24x7 database job monitoring while responding within
agreed time limits to call-outs to the customer; customer support using
AutoSys, IBM InfoSphere DataStage handling ETL audits, data processing and
database build monitoring/analysis for Oracle and TeraData RDBMS; operated
on Unix, using basic operations and troubleshooting skills; Providing
technical support for the database administrators using Outlook, excel
reports, spreadsheets, and different telephonic devices with staff or
clients through a series of actions to help resolve issues including
procedural documentation and relevant reports; monitored COGNOS build
reports while keeping file quality consistency; prioritizing and managing
many open cases at a time; rapidly establishing a good working relationship
with customers, customer's clients, and my colleagues; Preproduction
testing and supporting the roll-out of new applications and database jobs
while still handling error tickets; managed and trained new monitors within
the project without losing monitoring windows and still meeting time limit
request on job handlings and callouts.
HCL America - Hallmark Software Cary, NC 10/2012 to 07/2013
My duties included developing XML and HTML programs using Eclipse;
developed basic programming functions using algorithms, parenting classes,
and Boolean operations; worked briefly on Spring functions; used CSS
functions and basic JavaScript and HTML to develop an Employee time sheet;
helped other project teams with their web page designs and functionality to
make sure the roll-out of the web pages were clean and bug free.
Academic Experiences
. Designed HTML/XML/CSS programs for my web programming class designing
basic user friendly pages that asked for security input that led to an
inventory interface for an apartment complex maintenance crew.
. Created SQL databases for my Database Management class making primary
key tables, mock databases while understanding the schema of the
tables and linking databases to a mock UI web page that also linked to
a Spreadsheet.
. Maintained a home WiFi with security using DD-WRT firmware and
troubleshoot any problems with the Router.
. Completed Network Comparison Thesis (TCP versus UDP).
Activities
Founder, Treasurer, Cycle Kings Motorcycle Club Raleigh Chapter 12/2012 -
Present
Member, Omega Psi Phi Fraternity Incorporated 03/2012
Member, Community of Writers/Writers of the Roundtable, WSSU 02/2010
Member, Game Development Team - Lead - XNA (First place, 'Computer Science
Day' Competition), WSSU 04/2010
Technical Skills
Languages: Operating Systems: Computer Skills:
SQL Unix Microsoft Office
HTML/XML/CSS Windows Autodesk & Adobe Suite
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