Customer Service Sales
Resume:
Phone Number: C 647-***-****
Email: *************@*******.***
Jennifer Carrasco
Skills: - Fluent in English and Spanish
- Self-Motivated and thrive on challenging tasks
- Excellent leadership skills
- Diverse problem solving techniques
Education:
York University
- Faculty of Fine Arts
- Major in Visual Arts, Studio
St. Joan Of Arc Catholic High School
- Ontario Secondary School Diploma
Experience:
La Senza
Operations Manager
2013-present date
-Workforce management and the creation of the weekly schedules
-Manage payroll budget, target wage rate and other controllable
expenses
-Timely processing and appropriate prioritization, of
merchandise receipts
-Organization of the backroom to company standards
-Efficient replenishment processes that maintain a full and
abundant sales floor with all styles, colors, and sizes
represented
-The execution and completion of standard operating procedures,
including damages, transfers and other compliance related items
-Supply order process
-Support the physical inventory process and the development and
implementation of store strategies to reduce shrink
-Manage all activities related to providing a safe working
environment
-Analyze business and suggest action
-Build Talent-Attract, recruit, hire, develop, inspire, and
retain top talent
Best Buy
2008-
2013
Mobile Manager
-Open and close the store
-Count the nightly deposit
-Hold team accountable
-Partnering with General Manager and District Managers for
support
-Responsible for all cellular contracts
-Teach out all weekly promotions
-Build a relationship with all carrier reps
-Coordinate monthly meetings to teach out new procedures
-Resolve any customer issues
-Responsible for all Mobile services (Product Exchange Plan and
Geek Squad)
-Maintain the look and feel of the department/store
-Responsible for Activation Budgets
-Responsible for executing all vendor promotion (maintain
vendor funding)
-responsible for controlling our damaged/write off inventory
-responsible for putting up Ad Set on Friday mornings
Sales Supervisor
-Grand Open Best Buy Barrie
-Conduct interviews for the entire sales team
-Train out all of the company's standard operating procedures
-Train and coach all new hires on our values
-Prepare store for grand opening
-Supervise all sales departments
-Set and achieve monthly goals
-Open the store in the morning
-coordinate morning meeting with game and results
Home Theatre Supervisor
-Supervise large packaged sales
-Set and achieve monthly goals/targets
-Schedule Geek Squad installations
-Coach my department regularly
-Developing customer relationships
- Resolve all customer issues
-Conduct interviews
-Maintaining the look and feel of the department
Digital Audio/Gaming Supervisor
-Supervising sales
-Coordinating weekly schedules
-Maintaining the look and feel of both departments
-Achieve monthly goals for sales and services
-Developing relationships to retain customer loyalty
-Coaching associates together and individually
-Problem resolution
-Conducting interviews
-Planning Training events
Operations Senior
-Opening and closing the admin office
-Counting all the tills in the mornings
-Making sure all cashiers balance at the end of their shift
-Handle customer service issues
-File all new hires
-Conduct interviews
-Train new associates
-Prepare deposits for the following day
-Send and receive coin orders
-file all paper work, receipts and count the float everyday
Home Depot
Feb. 2006-Aug2008
Paint Associate
- Self and peer motivator
- Paint mixer
- Sales associate
- Inventory Team Member
- In Focus Member
- New Associate Trainer
- Pack down and Merchandising
- Kitchen designer
Columbus Centre:
June 2005-Aug. 2006
Camp Councilor
- Daily Event Planner
- Care Taker of Children between the ages of three and six
- Responsible for field trip supervision
- First Aid Qualified (Including Allergies)
Toys R Us
Nov.2002-Aug. 2006
Sales Associate
- Cashier
- Customer Service and returns
- Girls and Baby Department
- Merchandising and Baby Registry Adviser
Volunteer Experience:
Peer Ministry:
2003 - 2002
- Organizing and managing grade nine retreats
- Spiritually influencing students to follow in the teachings
of their religion
Reading Buddy:
2001 - 2004
- Encourage and assist students in enhancing their language
comprehension in unique and exciting ways
Interest:
- Painting and drawing
- Dodgeball League
References upon Request
Contact this candidate