Security Support

ELMO JACKSON III

I N F O R M AT I O N T E C H N O L O G Y P R O F E S S I O N A L

E D U C AT I O N

Colorado State University-Global Campus, Bachelors of Science in Information Technology

Manage, plan and coordinate security of information systems and integration across platforms, as well as

ensure the proper security, distribution, handling, accounting, reporting, and equipment; Monitor, detect and

report, and protect network computer systems against the threat of network intrusion and unauthorized

access.

Key Courses Include:

• Microcomputers

• Computer Information Systems

• C# Programming

• Introduction to SQL

• Introduction to Information Security

• Intro to Network Security

• Microsoft Office Suite

• Intro to Java/J2EE

• Intro to Networking

• Database Management

Keller Graduate School of Management of DeVry University

Master of Science (MS), Information Security, 2015 – 2016

PROFESSIONAL EXPERIENCE

NORC University of Chicago March 2015

Present

Technical Support Engineer

Provide support to staff on all company supported applications.

Troubleshoot computer problems and determine source, and advice on appropriate action.

Complete project application project based work. Log incoming support issues and coordinate with support to

resolve issues.

Provide front line support and troubleshooting.

Assists staff with password reset options.

Handles level 1 incidents, before they are escalated for further review.

Experience with troubleshooting MS Office Suites, computer hardware, computer software.

Experience with Virtual Private Network (i.e. Juniper). Experience with the following ticketing systems,

BMC Footprints. Experience with MS Windows XP, 7/8 machines.

Experience with Active Directory (i.e. create accounts, managing OU's, password resets, unlocking accounts).

ABS Associates August 2014 February

2015

Help Desk Analyst

Provide support to staff on all company supported applications.

Troubleshoot computer problems and determine source, and advice on appropriate action.

Complete project application project based work.

Log incoming support issues and coordinate with support to resolve issues.

Provide front line support and troubleshooting.

Assists staff with password reset options.

Handles level 1 incident, before they are escalated for further review.

Exam One December 2012 October

2014

Paramedical Examiner

To schedule, collect, process, and ship all samples in accordance with the ordinances of all insurance

companies.

Successfully maintained an A+ grade rating for completion of all work and tracks all specimens sent to

laboratories to ensure timely delivery of all specimens.

Maintains logs with the highest priority and no risk of compromise to any clients confidentiality.

Quest Diagnostics August 2009 May 2013

Group Leader, Phlebotomist

Lead to Southwestern District as supervisor of over fifteen different sites.

Successfully trained all newly employed personnel on the companies’ security policies and procedures.

Ensured the protection of all transactions of credit card data and patient information, while ensuring there was

no violation of federal or state regulations.

Liaison between clients and our security department if any questions or concerns were raised.

United States Navy February 2000 September

2007

Hospital Corpsman 3rd Class (Surface Warfare/ Air Warfare)

Administered a wide range of preventive care, while delivering emergency medical or dental treatment to

Sailors and Marines in the field.

Maintained confidential records of patient treatment, in accordance with the government regulations.

Assisted in the direction, planning, administering, and helped supervised the command's force protection

efforts and anti-terrorism training programs.

Provided guidance and coordinated unit's force protection programs, related exercises, and inspections to help

ensure consistency in policy, doctrine, and tactics.

Conducted command Anti-terrorism Force Protection (ATFP) training, and develop and executed plans for

vulnerability assessments.

Instructed personnel in Armed Sentry and Security Reaction Force-basic, tactics, technique

A WA R D S

Letter of Commendation from Commander of 2nd Fleet

•

Armed Forces Expeditionary Medal (Operation Iraqi Freedom)

•

Global War On Terrorism Expeditionary Medal (Operation Enduring Freedom)

•

Navy Unit Commendation

•

Meritorious Unit Commendation

•

National Defense Service Medal

•

Enlisted Surface Warfare Pin & Enlisted Air Warfare Pin

•

Good Conduct Medal

•

Defense Meritorious Service Medal

•

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