Customer Service Manager

Location:

Salary:

assigned

Posted:

May 21, 2015

Maria E. Freher

Objective:

Experienced honest and responsible costumer service representative, capable of working in a fast

paced environments, looking for a full time and/or part time position where I can apply my

knowledge, and I will be able to utilize my excellent communication skills to improve the company’s

efficiency. NYS security licensed.

Qualifications

•High Skilled qualified manager with over 7 years of qualified experience in the hospitality industry.

• NYS security license

* Good leadership skills

•Fluent in English and Spanish

• Highly skilled in train, explains task, and assists in the solution of problems.

• Monitors and assigns work to Customer Service Representatives, while performing all the task of a

Customer Service Representative.

• Resolves customer questions related to order, takes order as needed.

• Able to understand and follow all safety precautions and work related directions

• Demonstrated ability to accomplish physically challenging tasks

• Knowledge of safety practices

•Good interpersonal skills

• Proven record of observing and reporting any kind of security violations

• Comprehensive knowledge of maintaining necessary records and preparing necessary reports

•Wide awareness of security and neatness in all areas, commercial and residential.

Education:

Accounting Oriented in System INCOVAL Cali, Colombia year 1989.

Work Experience

Jimbo's Bar Astoria NY (October 2004-to March 2013)

Responsibilities included: Manager Helper, Handling restaurant operations, provide excellent customer

service

Madison Square Garden, New York City (March 2013 to Present)

Custodian, part time.

Molina Agency – New York, NY (Jan 2010 – Mar 2012)

Responsibilities included: Apartments Housekeeping Worker performed a range of housekeeping

duties including waste removal, dusting, cleaning and cleaning of fixtures and surfaces, removed

linens, cleaned, sanitized and made of beds, vacuumed carpets

Reference:

Mr. Jeff, Madison Square Garden Manager, 212-***-****

George Bountouvas, Jimbos Bar & restaurant owner, 917-***-****

Maria E Molina, Manager 203-***-****