Customer Service Training
Resume:
Byron Bondoc Inocencio
**** *. ******* **., ******* Sur East,Angeles City, Pampanga,
Philippines, 2009
Mobile No.: +639*********
Email Add: ***********@*****.*** / ************@*****.*** /
***********@*****.***
Current Location: Philippines
Availability: I can start for work as soon as possible.
PERSONAL DATA
Age: 29
Date of Birth: April 17, 1986
Gender: Male
Civil Status: Married
Height: 167.68 cm
Weight: 60 kg
Nationality: Filipino
Religion: Christianity - Catholic
Permanent Address: 1115 T. Claudio St., Lourdes Sur East, Angeles City,
Pampanga, Philippines 2009
WORK EXPERIENCE
I have been working for 7year(s).
1. Position: Secretary/Liaison Officer
Duration: Oct 9, 2012 - PRESENT
Company: Systems Plus College Foundation
Company Industry: Education
Location McArthur Highway, Balibago, Angeles City
Department: Foreign Student Affairs Office
Job Responsibilities 1) Assist Foreign Students
2) Answer Phone Calls
3) Receiving and Replying Emails
4) Doing Letters, Certifications through MS Word and MS Excel
5) Doing Presentations Through MS Power Point
6) Doing Minutes of the Meeting
7) Processing Special Study Permit, Student Visa, Student Visa
Extension, Tourist Visa Extension, etc… of all the Foreign
Students Studying in our School.
8) Scheduling of Meetings
9) Orienting Foreign Students
10) Maintaining cleanliness in our Office
2. Position: Seafarer(Utility Galley)
Duration: Jun 20, 2012 - Aug 22, 2012 (0.2 yrs)
Company: Aida Aura Cruise Ship
Company Industry: Passenger Ship
Location Magsaysay Maritime Corporation, Magsaysay Building, 520 T.
M. KalawSt., Ermita, Manila
Department: Galley
Job Responsibilities 1) Dishwashing
2) Assisting the Cook
3) Assisting the Chef
4) Assisting the Waiter
5) Assist the Passengers
6) Maintaining the cleanliness in the Galley
7) Maintaining the cleanliness of the restaurant
3. Position: Secretary/Liaison Officer
Duration: June 25, 2007 - April 7, 2012 (4.8 yrs)
Company: Systems Plus College Foundation
Company Industry: Education
Location McArthur Highway, Balibago, Angeles City
Department: Foreign Student Affairs Office
Job Responsibilities 1) Assist Foreign Students
2) Answer Phone Calls
3) Receiving and Replying Emails
4) Doing Letters, Certifications through MS Word and MS Excel
5) Doing Presentations through MS Power Point
6) Doing Minutes of the Meeting
7) Processing Special Study Permit, Student Visa, Student Visa
Extension, Tourist Visa Extension, etc… of all the Foreign
Students Studying in our School.
8) Scheduling of Meetings
9) Orienting Foreign Students
10) Maintaining cleanliness in our Office
EDUCATION
Highest Education Second Highest Education Third Highest Education
Master’s Degree Bachelor's / College Graduate College Level (Undergraduate)
Education Level:
Computer Computer Science/Information Food and Beverages
Education Field:
Science/Information Technology
Technology
Master in Information Bachelor of Science in Computer Associate in Hotel and Restaurant
Course:
Technology Science Services
Systems Plus College Systems Plus College Foundation Systems Plus College Foundation
School/University:
Foundation
Balibago, Angeles City, Balibago, Angeles City, Miranda St, Angeles City,
Location:
Philippines 2009 Philippines 2009 Philippines 2009
Oct. 2011 - Mar 2012 June 2003 - March 2007 June 2010 - October 2010
Date:
LICENSES/CERTIFICATIONS
License/
License/ Certification
Certification No. Date
1. General Tanker Familiarization GT02-038-13 Feb 27, 2013
2. Shore-Based Fire Fighting for Tankers SB02-024-13 Feb 15, 2013
3. Certificate of Competency 131*********** Jan 24, 2013
(MESSMAN)
4. Advanced Fire Fighting 17-166856 Apr 11, 2012
5. Advanced Training in Fire Fighting 12-201-00048 Mar 9, 2012
6. Crowd Management - Passenger Ship 20-30080 Feb 1, 2012
7. Basic Safety Training and Instruction 14-536605B Jan 30, 2012
8. Crowd Management, Passenger Safety 12-327-00104 Jan 20, 2012
and Safety Training for Personnel
Providing Direct Services to Passengers
in Passenger Spaces
9. Basic Safety Course 12-206-00108 Jan 17, 2012
10. National Certificate II in Slaughtering 1-103********** Feb 7, 2011
Operations
11. National Certificate II in Food and 100*********** Nov 24, 2010
Beverage Services
TRAININGS/SEMINARS
Date Topic/Course Title
Aug 29, 2014- Aug 29, 2014 Certificate of Appreciation (for being part of the
Community service of SPCF at Northville 16
Elementary School, Mabalacat City, Pampanga
Mar 27, 2014- Mar 27, 2014 Certificate of Recognition rendered as adviser
In the International Student Body Organization
Academic Year 2013-2014
Feb 22, 2014- Feb 22, 2014 How to Conquer the Unhealthy Environment
Healthy Lifestyle and Prevention of Common
Lifestyle-related Diseases
May 21 2013- May 21 2013 Personality Development
May 20, 2013- May 20 2013 Leadership and Management Skills Human and
Public Relations Communication Skills
May 26, 2012- May 26, 2012 Certificate of Attendance in Personal Enhancement
Training(Interview Etiquette)
Magsaysay Center for Hospitality and Culinary Arts
MIHCA, Makati City, Philippines
Certificate of Completion in AIDA trainee Program
Apr 10, 2012- Apr 28, 2012
MIHCA and AIDA Das Clubschiff
Makati City, Philippines
Apr 10, 2012- Apr 10, 2012 Certificate of Completion in Anti-Piracy Awareness
Training
Magsaysay Maritime Corporation
Magsaysay Maritime Corporation, T.M. Kalaw St.,
Ermita, Manila
Mar 6, 2012- Mar 9, 2012 Certificate of Completion in Advanced Training in
Fire Fighting
Magsaysay Training Center
Magsaysay Training Center, 6th Floor Times Plaza
Building,
United Nations Avenue corner Taft Avenue, Ermita,
Manila, Philippines
Jan 19, 2012- Jan 20, 2012 Certificate of Completion in Crowd Management,
Passenger Safety Training for Personnel Providing
Direct Services toPassengers in Passenger Spaces
Magsaysay Training Center
Magsaysay Training Center, 6th Floor Times Plaza
Building,United Nations Avenue corner Taft Avenue,
Ermita, Manila, Philippines
Jan 9, 2012- Jan 17, 2012 Certificate of Completion in Basic Safety Course
Magsaysay Training Center
Magsaysay Training Center, 6th Floor Times Plaza
Building,
United Nations Avenue corner Taft Avenue, Ermita,
Manila, Philippines
July 30, 2011- July 30, 2011 Certificate of Participation (QUALITY CUSTOMER SERVICE)
Systems Plus College Foundation, Balibago, Angeles City
July30, 2011- July30, 2011 Certificate of Participation (UNDERSTANDING SPCF’S
CORE VALUES AND INSTITUTIONAL CULTURE)
Systems Plus College Foundation, Balibago, Angeles City
Jun 13, 2011- Jun 25, 2011 Certificate of Apprenticeship (300 Hours On The Job
Training inPractical Meat Cutting Skills
MOR Enterprises
MOR Enterprises, Brgy. Saguin of San Fernando,
Pampanga
Mar 19, 2011- May 19, 2011 Certificate of Training in Practical Meat Cutting Skills
Global Experts School of Science and Technology
Global Experts School of Science and Technology
Jan 17, 2011- Jan 29, 2011 Certification of Training in Slaughtering Operation
NC II (280 Hours)
Technical Education and Skills Development Authority
(TESDA)
Global Experts Professional Development and Learning
Center, Inc.
LANGUAGES SPOKEN
Kapampangan, Tagalog,
English
AVAILABLE DOCUMENTS
Passport
Number: EB5286512 Expiry Date: May 2, 2017
DFA POEA,
Place of Issue: Date of Issue: May 3, 2012
Philippines
REFERENCES
Imelda C. Stevenson Head, Foreign Student Affairs Office
Systems Plus College Foundation
Tel.No.: +639*********
Relationship: Present Boss
Carlito S. Antonio High School Principal
Systems Plus College Foundation
Tel.No.: +639*********
I hereby certify that the aforementioned statements are true and correct.
BYRON B. INOCENCIO
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