Service Customer
Resume:
ROBIN MICHAEL AZARCON
* ****** *** ********, *******, L6R 1J2
************@*****.***
SUMMARY OF SKILLS
• Worked in a high volume environment • Strong interpersonal and communication skills
• Teamwork oriented
• Organization and Prioritization
WORK EXPERIENCE
TD CANADA TRUST, COMMERCIAL DOCUMENT OFFICER OCT 2013 - NOVEMBER 2014
• Coordinated communications between branches, lawyers, and title search companies to ensure efficient
processing of client’s loans. Explained loan application status and processes to branches, informed solicitors
regarding document deliveries, and ensured land title search company actioned the searches in a timely
manner.
• Processed application files for commercial loans and mortgages in a high volume and time sensitive
environment. Inspected loan amounts and structures to ensure that bank policies, standards, and procedures
were satisfied. Prepared agreement documents required for clients and solicitors to review and sign.
• Company measured productivity by assigning number of tasks to be processed per day. Fulfilled the targets
by organizing and prioritizing workloads based on applications that were most urgent to branch’s needs.
Managed high demand periods where task volumes were 50% higher than normal.
• Proficient use of Microsoft Office, Outlook, Internet Explorer (and various browsers), and Admin Apps on
Windows XP, EDGE, Windows 7, 8 and Mac. Knowledgable in using Lotus Notes, Commercial Service
Platform (CSP), CARMA Credit, and CARMA Sales. Colleagues often asks for assistance with configuring
computer systems.
• Results include meeting and going beyond personal productivity targets, awarded for accurately inputing
certain document types, and the team earning a Customer Experience Index that was 40% beyond team’s
target.
TUTOR DOCTOR MISSISSAUGA, PERSONAL TUTOR OCT 2010 - JAN 2014
• Responsible for personally tutoring a student by going to their house and ensuring that questions regarding
their subjects were met. Expected by the parents and employer to improve student’s marks in a particular
subject.
• Built a rapport with the student and parents by asking them questions about themselves. Analyzed their
situation by attentively listening to the student’s needs with regards to their weaknesses and strengths with
their study habits.
• Took note of the styles and habits that works best for the student and creates profile that provides possible
solutions. Enthusiastically communicated points of improvements to students to encourage and motivate
them to overcome their struggles.
• Results includes student’s marks improving by at least 10%, received great recommendations and feedbacks
from the parents, and maintained a great relationship with employer with assurance to be able to tutor for the
company again.
NANDO’S CHICKEN MISSISSAUGA, SERVER MAR 2008 - OCT 2010
• Responsible for serving the customers by giving them the food that they want and ensuring that they are
comfortable in the restaurant.
• Provided service to customers by verbally communicating and promoting various menu choices. Greeted and
welcomed customers with great enthusiasm and an energetic smile even in stressful and busy situations.
• Aware of customer’s needs by monitoring the dinner hall for plates to be taken. Handled customer’s problems
by taking ownership of their concerns and making sure that solutions are provided.
• Resulted in a great relationship with the restaurant owners.
VOLUNTEER EXPERIENCE
CHRIST LIVING STONE FELLOWSHIP MISSISSAUGA,
YOUTH GROUP LEADER JUNE 2009 - PRESENT
• Organizes training sessions for audiences of forty people to promote the importance of self improvement and
personal development.
• Assists in implementation of organization’s values and principles to members of the group through
interpersonal relationships. Builds and develops awareness of the organization’s vision and mission in the
community by building relationships with new people who comes into the organization.
• Extremely enthusiastic and passionate in driving positive and proactive change with the group’s ability to
work with each other. Recognizes the different strengths and weaknesses of the members and finds
programs, lessons and encouragements to encourage working together.
• Results include increased membership and attendance over the past four years by over 100%. Members are
more committed in aspiring and becoming a leader.
EDUCATION
Honours Bachelor of Science, Biology/History of Religions NOV 2013
University of Toronto Mississauga
• Extensive use of Office softwares in both Windows and Mac for lab reports and essay preparation.
• Strong written communication and reading and comprehension skills through essay writing.
Contact this candidate