Customer Service Engineering

Tawseef Quraishi

*** **** ******

Windsor, ON, N*C 2R7, Canada

Email: ********@*****.***

Cell Phone: 226-***-****

Professional Qualities:

** ****** ********** ** ******* inspection, export process and production process for a

sea food export company.

Well-developed operational and management skills.

Ability to manage projects, meet deadlines, work with and maintain relations with team

members of all levels.

Hardworking, energetic, quick learner, self-motivated and sincere individual.

Excellent presentation and communication skills developed through academic projects,

industrial placement and customer service experience.

Strong leadership capability.

Fluent in both oral and written English & Bengali.

Technical Skills:

Comprehensive knowledge over MATLAB, Cisco Packet tracer, Microwind, ModelSim

Altera 6.5, Multisim, LogiSim, AutoCAD, Assembly language for microprocessor 8086

(Intel), Map-Info, Google Earth.

Computer Literate: Windows (8/ 7/ Vista/ XP/ 2000), Mac OSX.

Good at MS Word, MS Power Point, MS Excel, MS Outlook and MS Access.

Educational Qualifications:

2015 – Present

Masters of Engineering (Electrical Engineering)

University of Windsor, Windsor, ON, Canada.

Bachelor of Science (Electrical and Electronic Engineering) 2013

North South University (NSU), Dhaka, Bangladesh.

Passed with CGPA of 3.08 on a scale of 4

GCE Advance Level (A- Level) 2008

Mastermind School, Dhaka, Bangladesh.

GCE Ordinary Level (O- Level) 2006

Mastermind School, Dhaka Bangladesh.

1 Page

Resume of Tawseef Quraishi

Other Qualifications:

Cisco Certified Network Associate (CCNA) 2013

American International University Bangladesh (AIUB), Dhaka, Bangladesh.

International English Language Testing System (IELTS) 2014

Scored 7.5 out of 9

Experiences:

Company : Seabow International Limited, Chittagong, Bangladesh.

Position : Junior Operations Executive

Duration : January 2014 - October 2014

Responsibilities : Factory visits to inspect the product which are packaged for export.

Checked if the packaging is correct, is the product properly frosted

and kept in perfect frozen temperature and various other quality

inspection.

Company : Grammenphone LTD., Dhaka Bangladesh

Position : Customer Support Intern

Duration : June 2013 - September 2013

Responsibilities : Gave solution to customers, related to Voice, EDGE and VAS

network problems.

Managed, solved and escalated troubled tickets.

Did Various Call testing and SMS testing.

Participations:

Member of North South University Wireless Forum (NSUWF) – Organized workshop on

various technical software’s.

Member of North South University Computer Club (NSUCC) – Organized and managed

ICT Innovation Quest 2012

Attended workshop on MATLAB by North South University Society of Science and

Engineering Technology (SSET) Club

Attended workshop on Microcontroller by North South University Society of Science

and Engineering Technology (SSET) Club

Attended study tour to Ashuganj Power Station Company Ltd, Ashuganj, Brahmanbaria,

3402.

Reference Available Upon Request

2 Page

Resume of Tawseef Quraishi

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