Registered Nurse Customer Service
Resume:
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Hollie Anderson
Memphis, TN 38141
*********@*****.***
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OBJECTIVE: I am seeking employment within your establishment utilizing my
medical knowledge, excellent interpersonal and organizational skills.
EDUCATION:
Master of Nursing
Walden University
Graduation September 2015
Bachelor of Science in Nursing
University of Memphis; Memphis, TN
Graduation December 2011
RELEVANT COURSES:
Pharmacology, Clinical Pathophysiology, Nursing Research, Foundations of
Nursing, Child Health Nursing/ Practicum, Adult Health Nursing/Practicum,
Psychiatric Mental Health Nursing/ Practicum, Community Health
Nursing/Practicum, Contemporary Issues and Trends, Advanced Adult Health
Nursing/ Practicum, Ethics in Nursing, Nursing Leadership and Management
LICENSURE: Registered Nurse, State of Tennessee
NURSING/CLINICAL EXPERIENCE
November 2013-Present Fresenius Medical Care, Memphis, TN.
Clinical Manager
. Responsible for supporting and driving quality standards through
meeting all ESRD regulatory requirements and the practice of Quality
Assessment and Improvement (QAI), including use of QAI tools.
. Implements quality goals and develops facility specific action plans
in order to achieve quality standards
. Accountable for outstanding quality of patient care, as defined by the
quality goals, by working with the appropriate In Service Director,
Regional Quality Manager and Vice President of Quality, Regional Vice
President, and Clinical Services Department to ensure that policy and
procedure is followed.
. Responsible for implementing appropriate training according to policy,
including training to ensure ongoing compliance with all FMS risk
management initiatives
. Responsible for aggressively addressing and acting on adverse events
and action thresholds.
. Accountable for compliance with all applicable federal, state and
local laws and regulations.
. Ensures all Clinical Quality policies and procedures are communicated
to and implemented by the facility staff.
. Maintains integrity of medical records and other administrative and
operational records.
. Complies with all data collections and auditing activities.
. Maintains facility environmental integrity, including safety.
. Responsible for driving the culture through values and customer
service standards.
. Accountable for outstanding customer service to all external and
internal customers.
. Develops and maintains effective relationships through effective and
timely communication.
. Takes initiative and action to respond, resolve and follow up
regarding customer service issues with all customers in a timely
manner.
November 2011-present Fresenius Vascular Access Service, Memphis, TN.
Interventional Registered Nurse
. Provide conscious sedation to patients having fistulagrams,
catheter insertion, portacatheter placement, and Peritoneal
catheter insertions
. Act as circulating nurse during procedure
. Provide pre and post operative care
October 2010- November 2011 Fresenius Medical Group Memphis, TN
Licensed Practical Nurse
. Provide treatment to patients in End Stage Renal Disease in a chronic
dialysis center
. Initiate treatment using fistulas, grafts, and catheters
. Monitor patient status throughout treatment and report any adverse
event to Registered Nurse
. Administer medication, monitor vital signs, obtain laboratory values
. Monitor water systems for hardness, chlorine and chloramines
. Troubleshoot machine malfunctions such as clotted dialyzers, high
pressures alarms, and air detection.
June 2003-October 2010 Diversity Specialty Institute Memphis, TN
. Provide treatment to patients in End Stage Renal Disease in a chronic
dialysis center
. Initiate treatment using fistulas, grafts, and catheters
. Monitor patient status throughout treatment and report any adverse
event to Registered Nurse
. Administer medication, monitor vital signs, obtain laboratory values
. Monitor water systems for hardness, chlorine and chloramines
. Troubleshoot machine malfunctions such as clotted dialyzers, high
pressures alarms, and air detection.
February 1998- October 2003Fresenius Medical Group Memphis, TN
Patient Care Technicians/Licensed Practical Nurse
. Provide treatment to patients in End Stage Renal Disease in a chronic
dialysis center
. Initiate treatment using fistulas, grafts, and catheters
. Monitor patient status throughout treatment and report any adverse
event to Registered Nurse
. Administer medication, monitor vital signs, obtain laboratory values
. Monitor water systems for hardness, chlorine and chloramines
. Troubleshoot machine malfunctions such as clotted dialyzers, high
pressures alarms, and air detection.
ADDITIONAL EXPERIENCE:
Memphis and Shelby County Public Health Reserve Corps; 2008- Present
Member
ACTIVITIES:
. Participate in mock drills for disasters
. Educate the community about emergency preparedness
REFERENCES:
Available upon request
Contact this candidate