Customer Service High School

Shadi Afaneh

***** * ******* **** ? Alsip, IL ***03 ? 708-***-**** ?

******.*****@*****.***

OBJECTIVE

To obtain a position within the automotive industry

EDUCATION AND CERTIFICATION

UNIVERSAL TECHNICAL INSTITUTE (UTI), Chicago, IL (June 2013-

February 2015)

Automotive Degree, February 2015

ALAN B SHEPARD HIGH SCHOOL, Palos Heights, IL

(August 2004-May 2008)

High School Diploma - GPA: 3.3

Marching Band- Percussion

SKILLS

Diagnosing the probable cause of a vehicle fault, as well as disconnect and

reconnect vehicle parts according to safety rules and guidelines as well as

OEM Manufacturer Specifications.

Can also look up procedures and Title books for any vehicle needed for

repair

Responsible, punctual and reliable

Quick Learner

Excellent communication and listening skills

Team-oriented

Thrives in a high-volume, fast-paced environment

Provides excellent customer service

Computer Skills: Microsoft Word, the Internet, Mitchell On Demand, All

Data.

WORK EXPERIENCE

Dishwasher, Chateau Buche, Alsip, IL

(June 2012-Present)

Pick-up and wash dishes during banquet hall parties

Sweeping and mopping the floors

Vacuuming the carpet and wiping the windows

Extremely team-oriented

Very hard working

Food Server, Corner Bakery, Chicago, IL

(August 2008-August 2011)

Customer Service - fulfilled all customer needs

Service - Prepared and served orders to customers

Bussed tables

Completed daily assignments per shift in a timely fashion

Dishwasher, Corner Bakery, Chicago, IL (August

2008-August 2011)

Organized and rinsed dishes

Washed pots and pans by hand

Garbage duty

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