Customer Service
Resume:
Melissa
Prokop
Ave
West
Haven,
CT
06516
(203)
522-
7243
**************@*****.***
Objective
Applicant
would
like
to
obtain
a
position
in
the
biotechnology
and
pharmaceutical
industries
that
will
utilize
and
further
develop
scientific
knowledge
and
laboratory
skills.
Detail
oriented,
excellent
communication
and
organizational
skills
and
ability
to
multi-
task.
Education
Quinnipiac
University;
Hamden,
CT
8/2012
–
5/2015
Bachelor
of
Science
in
Biomedical
Sciences,
Minor
in
Microbiology
Relevant
Coursework:
Biochemistry,
Biostatistics,
Biotechnology,
Drug
Development,
Physics
Experience
Server
8/2012
–
4/2015
Cracker
Barrel
Old
Country
Store;
Milford,
CT
Trained
to
work
under
pressure
while
delivering
exceptional
service.
•
Accurately
submitted
orders
using
a
computer
based
order
entry
system.
•
Effectively
communicated
with
kitchen
staff
regarding
special
requests.
•
Various
roles
including
server,
host,
food
runner,
dining
room
monitor
and
expeditor.
•
Adhered
to
quality
standards.
•
Customer
Service
Representative
8/2007
–
8/2012
MBI,
Inc.;
Shelton,
CT
Knowledgeable,
professional
customer
service
representative
with
5
years
of
experience.
•
Provided
customer
support
in
a
fast
paced,
call
center
environment.
•
Managed
high
volumes
of
customer
calls,
emails,
and
correspondence
simultaneously.
•
Answered
questions
regarding
accounts,
orders,
shipping,
payments,
returns,
and
other
customer
•
concerns.
Maintained
company
policy
when
developing
solutions
for
complex
customer
issues.
•
Skills
Aseptic
technique
Micropipetting
Spread
and
pour
plating
Gel
electrophoresis
Microsoft
Office
Statistical
analysis
Gram
stain
PCR
Standard
laboratory
operating
procedure
Light
microscopy
Selective
and
differential
media
Windows
and
Mac
operating
systems
Contact this candidate