Customer Service Sales

Jeanette Pena.

Birthday * April **** • Cell phone: 647-***-**** • Emails: ***********@*******.*** or

************@*******.***

PROFESSIONAL SKILLS

• Great communication skills with fluency in English and Spanish, orally and in writing.

• Computer skills includes: MS Office, internet, e-mail and social media.

• Responsible, punctual.

• Able to provide outstanding service to customers

• An energetic and enthusiasm person, who enjoys working with people, very approachable, with

passion to learn new things.

• Strong organizational skills and the ability to multi-task.

• Professional appearance

• Flexible schedule.

• Availability: Immediate, full-time and part-time.

PROFESSIONAL EXPERIENCE

Cashier, expeditor and drive thru.

1. Burger king, at Fairview Street, Burlington, Ontario Summer 2014

2. Dairy Queen at Mapleview mall, Burlington Ontario. Summer 2013

Responsibilities:

• Serve customers quickly and efficiently; including the preparation of a variety of food and beverages and

taking payment at front cash and drive thru.

• Daily and weekly tasks includes doing dishes, taking out the trash, putting up boxes of new items when

your new shipment order comes in.

• Opening and closing of the store

Office administration, data entry and various tasks 5 months 2011

Company Orbing, at Monterrey, Mexico.

Responsibilities

• As a receptionist: Taking calls and schedule appointments.

• Fax, e-mail clients, and workers

• Research, and organize documents.

• Welcome clients at the front desk

• As a designer help creating the company name, and logo.

Sales associate. 2 years. 2009-2011

LOB (Woman and Men retail store, shoes and accessories (Jewelry, bags, hats etc.) in Monterrey, Nuevo

Leon, Mexico.

Responsibilities

• Ensure that each customer receives outstanding service by providing a friendly environment, which

includes greeting and acknowledging every customer and satisfying their needs, maintaining solid

product knowledge and all other aspects of customer service.

• Assist in floor moves, merchandising, display maintenance, and housekeeping

• Assist in processing and replenishing merchandise and monitoring floor stock.

• Participate in year-end inventory and cycle counts.

• Assist in ringing up sales at registers and/or bagging merchandise.

• Straighten up the store: tidy up stacks of clothing, put things away to their proper place, and

replenish merchandise.

Barista 7 months. 2009

Café de las Flores. Monterrey, Nuevo Leon, Mexico.

Responsibilities

• Serve customers quickly and efficiently; including the preparation of food/beverages and taking payment

• Daily and weekly tasks includes doing dishes, taking out the trash, putting up boxes of new items when

your new shipment order comes in and wiping down doors and windows.

• Opening and closing of the store. Cafe area work includes wiping down tables and chairs and keeping

the floor clean by sweeping and spot-mopping.

VOLUNTEER EXPERIENCE and AWARDS

Customer safety for the Real McCoy’s hockey games. 2014

• Supervise the game, make sure people use the right entrance and exit.

• Make sure alcohol is consumed just in permitted areas.

• Make sure there are no fights, or kids running around the arena

Foundation Luca. Animal shelter 2010

• Organize papers, send emails, and organize records of pet adoptions.

• Upload and organize website, making sure everything is up to date and with the right information

• Talk to potential adopters, and answer questions, and inform them about what kind of services do we

provide

• Learn to identify the intensions of the persons for adopting a pet, and make sure they are ready for

that.

Mission trip Holidays December and holy week. 2008

• Organizing the trips, and recruiting persons to participate in this missions trips.

• Organizing fundraising activities, and events.

• Organize food banks to give to the community and equally distribute them.

• Planning activities for kids, families and parents, to make for a week,

• Socializing with the community and being respectful of their culture, food and houses.

Mohawk College: Dean honours list for 2 consecutive semesters.

EDUCATION

University--

Carleton University: Law and legal studies 2014-present

Ottawa Ontario

College:

Mohawk College: Pre justice. 2013-2014

Hamilton Ontario

References available upon request.

Contact this candidate