Customer Service Technician

Errol Watson

**** ******* ******* ****. *******, FL 33594, Home 813-***-****, Cell: 813-***-****

Email: ************@*****.***

SUMMARY OF QUALIFICATION

Motivated telecommunication technician with good communication and interpersonal skills. A talent for

managing multiplying priorities with analytical skills. General skills in cabling, testing, troubleshooting,

installing, maintaining and upgrading various telecommunication products.

Skill Summary

Project Management 6. Scheduling 9. Proficient in Installation

1.

Report Preparation 7. Knowledgeable in 10. Equipment Termination

2.

Written Correspondence CAT 5, CAT 6 and 11. Voice/Data Testing

3.

Computer Savvy Fiber Panel 12. Cabling

4.

Customer Service 8. Reading Blue Print

5.

Professional Experience

Telecommunication Technician

1. Installed cable pathway systems to include cable trays, cable racks and J hooks.

2. Installed, terminated, tested, labeled and documented horizontal, backbone and other cables.

3. Dressed and routed cable into telecommunications closets, modular furniture and other work area

outlets.

4. Built out telecommunication and equipment rooms.

5. Firestopped various types of cable penetrations.

6. Tested, troubleshoot, and documented test results for cabling.

7. Possess working knowledge of ANSI/TIA/EIA cabling standards and the National Electric Code.

8. Performed and prepared timely field reporting of asset usage as required.

9. Installed and commissioned Nortel Networks DMS 100, 200, 250, and 500 product lines.

10. Installed and commission some Nortel CDMA and GSM wireless product lines.

11. Installed, troubleshoot and upgrade equipment for Nortel BTS Cell Site

12. Responsible for loading and upgrading new software and systems on existing equipments.

13. Tested systems to ensure proper equipment performance.

14. Understands, adheres to, and promotes the Environmental, Health & Safety policies of AFL

Telecommunications.

Employment History

2010 to 2014 iQor, Inc Tampa, FL

2008 to 2010 Glow Network Richardson, TX

2007 to 2008 Zero Chaos Orlando, FL

1998 to 2007 Nortel Network Valhalla, NY

Certification

DMS SuperNode Basic Installation. DMS SuperNode Operational Testing. DMS SuperNode System

Maintenance. DMS SuperNode Hardware Testing (Extensions). VOIP Cabling and Testing.

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