Representative Technical Support

Karen Ruth Raymond

Syracuse, NY

***************@*****.*** - 315-***-****

Private

Work Experience

Call Center Representative

EmblemHealth - Syracuse, NY

November 2014 to February 2015

Responsibilities

Take inbound call's from member's and answer question's about benefits. Answer any question's about denied claim's that member's might have.

Skills Used

ESAWS Data base,researching skills,time management

Call Center Representative

National Government Services - Syracuse, NY

August 2013 to June 2014

Responsibilities

Receive inbound call's from doctor's,provider's and billing clerks. I answer questions about their Medicare claims,and why they did not pay. I offer solutions to the provider's so that they may get their claims paid.

Skills Used

Window's,Lynx,navigation of the internet,keyboarding skills,and answering the phones at a quick pace. The ability to use multiple websites at one time. PIMS and MCS databases

Call Center Representative

Aerotex - Syracuse, NY

June 2012 to October 2012

Responsibilities

Made outbound calls to customer's,completing customer surveys on a product they recently purchased.

Skills Used

Key boarding,typing,and the ability to dial numbers quickly.

Call Center Representative

Sutherland Global Services - Syracuse, NY

October 2010 to June 2012

Responsibilities

Answered inbound call's and provided technical support to a cell phone end user.

Education

GED

Oneonta Job Corps - Oneonta, NY

1987 to 1987

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