Sql Server Support

DAVID WRIGHT

** ******** ****, *******, ******* M6L 1Z9

Phone: 416-***-****, E-mail:

****.**.******@*****.***

EDUCATION

* 2010. ITIL v3 Foundations

* 2001. Microsoft Certified Professional (MCP) in Windows 2000

Professional and Server

* 1993-1998, York University. Specialized Honours Bachelor of Arts

Degree in Geography

SUMMARY OF SKILLS

* Strong communication skills for the conversion of technical

information into business language

* Able to concisely summerize status and issues for senior management

* Extensive experience as an Windows 2003/2008 Server, XP, Windows 7,

Linux network engineer, and management of Citrix Metaframe Server, Novell

4.x Server, SQL Server, Oracle, Solaris, NeXT and Mac computers

* Extensive experience using Exchange Server 2003, Lotus Domino and

Microsoft IIS versions 5/6/7 and FTP for web publishing, and Microsoft ISA

Server for a network firewall and Internet access

* Experience using Microsoft Certificate Services for Windows

NT/2000/2003

* Extensive experience in Ethernet network engineering for LAN and WAN

implementations using TCP/IP, IPX/SPX hubs, switches, and Cisco routers

* Extensive knowledge of network design, implementation and capacity

planning

* Extensive experience supporting and administering large networks with

numerous high availability servers

* Database Design and Implementation using Microsoft Access 2000/03,

and Microsoft SQL Server

* 1996-1999. Appointed as SYSOP of NT Workstation Forum for CompuServe

Information Systems

* 1995-1999. Technical Associate in Windows 95 Setup and Windows 98

Setup Forums for CompuServe Information Systems

* Appointed part of WUGNET Publications' Software Review Team (Windows

User Group)

* Technical expertise includes:

Network Data/Image Processing Internet

Windows Microsoft Office Microsoft IIS 5/6/7

NT/2000/2003/2008

Microsoft Exchange 2003 Adobe InDesign CS 2 Apache

Microsoft SMS 2003 Adobe PageMaker 7 Internet Explorer

Microsoft ISA Server Adobe Photoshop CS 2 Firefox

2004/2006

TCP/IP, PPP Connections Adobe Illustrator CS 2 FrontPage

Active Directory Adobe Acrobat Microsoft SharePoint

Configuration

Ethernet Networking SQL Server 2005/2008

Citrix Metaframe Oracle 7.x, 8i, 9i,

Administration 10g,

NeXT Network Sybase 11/12

Administration

Solaris Administration

Linux Administration

RELEVANT EMPLOYMENT EXPERIENCE

CIBC, Senior Consultant, Infrastructure Integration. April 2007 -

December 2014

Responsible for managing relationships between the Application Development

Teams and the various Technology Operations support units.

* Manage relationship and client expectations for Application Development

to the broader Technology Operations organization

* Provided weekly updates to senior management for on-going projects and

new initiatives

* Provide escalation and focal point for Application Development into the

Technology Operations organization

* Present information and act as a conduit to Application Development for

Technology Operations initiatives

* Provide insight and guidance on the monthly HP invoicing for Application

Development

* Act as informational single point of contact for currency, capacity and

refresh ongoing evergreen project

* Assisted with the development of application and infrastructure based

capacity plans.

* Give technical guidance and architectural insight for new initiatives

* Interact with Information Security on new projects and programs, and act

as a SPOC for some of these key initiatives.

Bank of Montreal, Customer Support Centre Tier 2 Support. Sept 2002 -

April 2007

Responsible for second level support for retail branch and office tower

locations.

* Support level one support groups for multiple environments, and

additional support for other second level support groups

* Perform Disaster Recovery on servers in branches to restore service

* Manage enterprise workstations through Tivoli Remote Control, or Remote

Desktop/Remote Assistance

* Support Windows 2000, XP, 2003 devices

* Support for SMS Client deliveries, and client connection troubleshooting

issues

* Support customized mainframe applications

* Created training material and provide training for new hires, and level

one support

Kuhn Technology Marketing, Network Consultant. August 2001 - 2005

(Contract)

Responsible for the setup of a new Windows 2000 environment.

* Created new network incorporating Microsoft ISA Server, SQL Server 2000

and Exchange 2000 for internet access and internal mail and web hosting.

* Created migrated ASP intranet site to interface with SQL Server 2000,

running on IIS5.

* Created backup strategy, and procedures for recovery.

* Conducted a performance review and capacity planning for current

hardware.

CCI Newmarket Ltd. Network Consultant. April 2001 - April 2002 (contract

assignment)

Responsible for the reconfiguration and troubleshooting of multiple sites

using Microsoft Small Business Server.

* Setup and configuration of Microsoft Proxy Server, incorporating VPN

links between sites. Network infrastructure changes included workstation

TCP parameters, and the enabling of the Proxy Client.

* Reconfiguration and optimization of Microsoft Exchange Server.

* Reconfiguration and troubleshooting of network printing, users and

folder setup.

* Created documentation on the current setup and configuration, and

performed a gap analysis and resulting documentation on current capacity,

and future growth forecasts.

Spectra Securities Software, Customer Support Analyst. January and

February 2001

Responsible for level 2 support for clients running customized financial

software on Solaris.

* Contributed to fail-over plan testing and Sybase performance monitoring.

* Authored simple UNIX shell scripts, incorporating SQL commands.

* Assisted with VPN client testing and firewall setup, implementing

CheckPoint Firewall 4.1.

Trapeze Software, 1998-2000. Network Specialist. October 1998 - September

2000

Responsible for the installation and support of networking environment for

new clients including incorporating third-party products using Windows NT

Administration techniques.

* Administration of LAN/WAN links to multiple office locations, and TCP/IP

based internet connections involving routers.

* Database manager for both Microsoft SQL Server and Oracle environments,

including database capacity and design testing.

* Administrator of Microsoft Proxy Server, DNS, SMS, IIS, FTP, and Citrix

Metaframe for high availability servers.

* Assisted in support and administrating Lotus Notes Client and Domino for

e-mail connectivity and web serving.

* Designer of a network plan for implementation of Microsoft Windows 2000

Servers and implementation of secure web site using Lotus Domino and

Verisign CA services.

* Created web site for ASP testing incorporating SQL Server, IIS5 running

on Windows 2000.

* Assisted with development of capacity plans for new environments

including hardware specifications.

Etobicoke Board of Education, Night school teacher. September 1997 -

June 1998 (contract)

Taught an "Introduction to Windows 95" class to adults through the

Continuing Education Department.

References Available Upon Request.

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