Project Technical Support
Resume:
SCOTT MOORE
**** ******, *******, ** *****
********@*****.***
Experience
Stay at Home Dad 2010 - Present
Voluntarily left the work force to enable my wife to pursue career advancement
in a new geography
Technical Analyst - SAP Basis Team 2008 - 2009
Accenture on Assignment at The Dow Chemical Company
Responsible for building new SAP systems and supporting existing systems in
Dow's large enterprise SAP landscape.
Coordinator for semi-weekly maintenance window activities.
Managed implementation of quarterly process for security patches on 200+ MS
Windows Servers (Sandbox through Production).
Lead analyst on project to implement Single Sign-On in SAP Portal with client
certificates.
Developed VB scripts in Excel to automate many routine tasks in SAP system
administration.
Worked directly with client users to troubleshoot and analyze system issues,
and test new solutions.
Wrote numerous technical documents for implementation and troubleshooting.
Electronic Technician 2001- 2006
The Kroger Company of Michigan [2003: Transitioned to] Rich Certified Services
Provided comprehensive technical support to 26 Kroger stores.
Managed small warehouse of electronic parts maintaining an accurate inventory
and turn over.
Managed projects for installing technology equipment in new stores and store
remodels.
Installed and maintained PCs, networks (wired and wireless), printers (laser,
dot matrix, and ink jet), Radiant Fuel Systems, IBM 4690 Point-of-Sale
systems, Hobart retail scales, POS Scanner/Scales, and U-Scan checkout
systems.
Selected receive specialized training and create troubleshooting guides to use
when repairing fuel stations.
Provided remote user support via the Help Desk when needed.
Education
Saginaw Valley State University GPA 3.88 May 2008
Double Major: B.S., Computer Science; B.S., Mathematics
Relevant Courses
Object Oriented Software Engineering I and II, Computer Graphics, Algorithms
and Complexity, Web Application Development, Windows Programming, Programming
Language and Compiler Construction, Operating Systems
Group project participation
Developed web based Sports Statistics tracking software using Java, PHP, and
MySQL.
Developed keyboard driver software as part of a student built OS project using
C and Assembly.
Participated in ACM interdisciplinary project developing a 3D game engine
using Visual C++.
Individual projects
Implemented an experimental Compressed Skiplist Octree data structure.
Developed a 3D engine in OpenGL for visualization of Compressed Skiplist
Octree.
Affiliations -- Member of the Alpha Chi Honor Society
Certifications -- CompTIA A+
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