Customer Service Management
Resume:
CHARMAINE OLIVER
**-** **** **** ******, APT. *
BAYONNE, NJ 07002
**************@*****.***
OBJECTIVE: To achieve a professional career in Accounting or Auditing.
EXPERIENCE:
3/2012- 7/2014 Kurt S. Adler & Company, New York, NY
Credit Analyst
. Manage credit approvals, order approvals, collections of
past due accounts and perform excellent receivable
management.
. Provide credit documentation by analyzing reports, such
as Dunn &Bradstreet and conduct and issue trade and
personal reference check for internal and external
purposes.
. Reduced credit risk, follow-up with customers to collect
on receivables, resolve disputes, and queries in
providing excellent customer service.
7/2011- 3/2012 Macy's, Jersey City, NJ
Sales Support Associate
. Prepared merchandise for transfer, handled inventory
control, stock auditing and processing vendor and store
price changes. Participated in year- end stock count.
. Coordinated merchandise receiving and organized
merchandise and floor displays.
10/2005- 2/2011 Lascelles Limited, Kingston, Jamaica
Credit Analyst and Accounts Receivable Clerk
. Controlled, managed and monitored the credit and orders
approvals and collections, and receivable management.
. Opened client's accounts, assigned credit limits and
processed check payments.
. Compiled credit and accounting reports, e.g. bad debt,
sixty days due, accounts for write-off and monthly
collection. Participated in warehouse stock count.
. Handled reconciliation and auditing of cashier and inter
departmental postings.
6/2004- 9/2004 Lascelles Telecom, Kingston, Jamaica
Information System Assistant
. Updated, programmed and re-programmed phone card
terminals
. Provided client training, submitted weekly reports to
management, and marketed products.
2002- 2005 University of West Indies, Kingston, Jamaica
Student Assistant
. Monitored, prepared, and distributed professor
assessment sheets and exams invigilator.
. Filed and received calls for the vice principal and
telephone operator.
1994-2001 National Commercial Bank, St. Ann, Jamaica
Senior Clerk and Senior Teller
. Opened accounts, sold bank products, processed
transactions, such as foreign exchange transactions,
credit card, wire transfers. Teller in the capacity as
an internal teller handling large deposits and
withdrawals of a high volume.
. Processed payroll and branch expenses and audited
cashier postings.
. Prepared monthly bank statements and filed documents.
EDUCATION:
2012-2014 New Jersey City University, Jersey City, NJ
Masters of Science in Accounting (GPA: 3.88)
Completed 150 course credits for
eligibility to sit the CPA examination in 2015.
2002-2005 University of the West Indies, Kingston, Jamaica West
Indies
Bachelors of Science in Accounting and Management Studies
(GPA: 3.5)
SKILLS: Word, Excel, PowerPoint, Access, Outlook, Quick Books,
Winsol Operating System, Axapta 4.0, Data Entry, Commercial
Banking, Budgeting, Dunn & Bradstreet Analysis and Gain
Report Analysis, Quantitative Analysis, Financial
Reporting, Financial Analysis & Credit Analysis, tax
preparation and budgeting.
Contact this candidate