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Customer Service Management

Location:
New Jersey
Posted:
May 22, 2015

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Resume:

CHARMAINE OLIVER

**-** **** **** ******, APT. *

BAYONNE, NJ 07002

201-***-****

acps74@r.postjobfree.com

OBJECTIVE: To achieve a professional career in Accounting or Auditing.

EXPERIENCE:

3/2012- 7/2014 Kurt S. Adler & Company, New York, NY

Credit Analyst

. Manage credit approvals, order approvals, collections of

past due accounts and perform excellent receivable

management.

. Provide credit documentation by analyzing reports, such

as Dunn &Bradstreet and conduct and issue trade and

personal reference check for internal and external

purposes.

. Reduced credit risk, follow-up with customers to collect

on receivables, resolve disputes, and queries in

providing excellent customer service.

7/2011- 3/2012 Macy's, Jersey City, NJ

Sales Support Associate

. Prepared merchandise for transfer, handled inventory

control, stock auditing and processing vendor and store

price changes. Participated in year- end stock count.

. Coordinated merchandise receiving and organized

merchandise and floor displays.

10/2005- 2/2011 Lascelles Limited, Kingston, Jamaica

Credit Analyst and Accounts Receivable Clerk

. Controlled, managed and monitored the credit and orders

approvals and collections, and receivable management.

. Opened client's accounts, assigned credit limits and

processed check payments.

. Compiled credit and accounting reports, e.g. bad debt,

sixty days due, accounts for write-off and monthly

collection. Participated in warehouse stock count.

. Handled reconciliation and auditing of cashier and inter

departmental postings.

6/2004- 9/2004 Lascelles Telecom, Kingston, Jamaica

Information System Assistant

. Updated, programmed and re-programmed phone card

terminals

. Provided client training, submitted weekly reports to

management, and marketed products.

2002- 2005 University of West Indies, Kingston, Jamaica

Student Assistant

. Monitored, prepared, and distributed professor

assessment sheets and exams invigilator.

. Filed and received calls for the vice principal and

telephone operator.

1994-2001 National Commercial Bank, St. Ann, Jamaica

Senior Clerk and Senior Teller

. Opened accounts, sold bank products, processed

transactions, such as foreign exchange transactions,

credit card, wire transfers. Teller in the capacity as

an internal teller handling large deposits and

withdrawals of a high volume.

. Processed payroll and branch expenses and audited

cashier postings.

. Prepared monthly bank statements and filed documents.

EDUCATION:

2012-2014 New Jersey City University, Jersey City, NJ

Masters of Science in Accounting (GPA: 3.88)

Completed 150 course credits for

eligibility to sit the CPA examination in 2015.

2002-2005 University of the West Indies, Kingston, Jamaica West

Indies

Bachelors of Science in Accounting and Management Studies

(GPA: 3.5)

SKILLS: Word, Excel, PowerPoint, Access, Outlook, Quick Books,

Winsol Operating System, Axapta 4.0, Data Entry, Commercial

Banking, Budgeting, Dunn & Bradstreet Analysis and Gain

Report Analysis, Quantitative Analysis, Financial

Reporting, Financial Analysis & Credit Analysis, tax

preparation and budgeting.



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